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Asia Pacific Journal of Marketing and Logistics | ResearchHub - ResearchHub

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Asia Pacific Journal of Marketing and Logistics

Emerald · ISSN 1355-5855

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Nan Bi Shengliang Deng

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The interactive influence of service recovery agent and language style on consumer forgiveness: mediation of perceived sincerity2026 · Nan Bi, Shengliang Deng · 0 citations