Research graph
References from The reporting relationship of customer service: Where does it belong in an industrial company?. Local targets link to admitted publications; unresolved targets remain external evidence.
What Makes Successful Service Companies Distinctive?
1986 · External reference
Sales and Marketing Management
1987 · External reference
Quality Counts in Services Too
10.1016/0007-6813(85)90008-4 · 1985 · External reference
Challenges Await Service Businesses
1985 · External reference
Lessons in the Service Sector
1987 · External reference
Customer Service: The Ultimate Weapon in International Business
1993 · External reference
Love That Customer
1987 · External reference
The Service Organization: Climate Is Crucial
1980 · External reference
