Research graph
References from Measuring quality in restaurant operations: an application of the SERVQUAL instrument. Local targets link to admitted publications; unresolved targets remain external evidence.
An empirical assessment of the SERVQUAL scale
10.1016/0148-2963(92)90022-4 · 1992 · External reference
Concept of service in the hospitality industry
10.1016/0278-4319(87)90047-8 · 1987 · External reference
Why we need service marketing
1979 · External reference
Unresolved reference
1992 · External reference
Measuring service quality in restaurants: an application of the SERVQUAL instrument
10.1177/109634809401800102 · 1993 · External reference
Marketing strategies and organisation structures for service firms
1981 · External reference
Suppose we took service seriously?
1990 · External reference
Research note: improving the measurement of service quality
10.1016/s0022-4359(05)80006-5 · 1993 · External reference
Consumer perceptions of service quality: an assessment of the SERVQUAL Dimensions
1990 · External reference
Growth strategies of service firms
10.1002/smj.4250010103 · 1980 · External reference
Where does the customer fit in a service operation?
1978 · External reference
Measuring service quality: a reexamination and extension
10.1177/002224299205600304 · 1992 · External reference
Unresolved reference
1979 · External reference
Measuring service quality in the travel and tourism industry
10.1177/004728759103000201 · 1991 · External reference
An evaluation of the SERVQUAL scale in a retail setting
1991 · External reference
Unresolved reference
1935 · External reference
Quality on the line
1983 · External reference
Competing on the eight dimensions of quality
1987 · External reference
A service-oriented approach to marketing and services
10.1108/eum0000000004985 · 1978 · External reference
Unresolved reference
1982 · External reference
Innovative Marketing strategies and organisations structures for service firms
1983 · External reference
Unresolved reference
1990 · External reference
Quality: a brand-new, time-tested strategy
10.1177/001088048502600316 · 1985 · External reference
On goods and services
10.1111/j.1475-4991.1977.tb00021.x · 1977 · External reference
Price, brand name and product composition characteristics as determinants of perceived quality
10.1037/h0032045 · 1973 · External reference
The case of redefining services
10.1177/002224296402800111 · 1964 · External reference
Strategies for enhancing service quality
10.1108/eb024735 · 1988 · External reference
Unresolved reference
1982 · External reference
Customer care in service organizations
1983 · External reference
Unresolved reference
1991 · External reference
Defining what quality service is for you
10.1177/001088048602600414 · 1986 · External reference
Effect of pricing on perception of product quality
10.1037/h0026040 · 1968 · External reference
A conceptual model of service quality and its implications for future research
10.1177/002224298504900403 · 1985 · External reference
SERVQUAL: a multiple item scale for measuring customer perceptions of service quality
1988 · External reference
Research note: more on improving service quality measurement
10.1016/s0022-4359(05)80007-7 · 1993 · External reference
Unresolved reference
1974 · External reference
Analysing service quality in the hospitality industry using the SERVQUAL model
10.1080/02642069100000049 · 1991 · External reference
Unresolved reference
1978 · External reference
Unresolved reference
1972 · External reference
Breaking Free From Product Marketing
10.1177/002224297704100219 · 1977 · External reference
Consumer expectations and the measurement of perceived service quality
10.1300/j090v08n02_05 · 1993 · External reference
Human resource management, a response to change in the 1990s
1991 · External reference
How consumer evaluation process differs between goods and services
1981 · External reference
