Research graph
References from A boon or a bane? Demystifying employee AI awareness (AIA): A systematic review and future research agenda. Local targets link to admitted publications; unresolved targets remain external evidence.
From fear to empowerment: The impact of employees AI awareness on workplace well-being – A new insight from the JD–R model
2025 · External reference
Understanding knowledge hiding under technological turbulence caused by artificial intelligence and robotics
10.1108/jkm-01-2021-0058 · 2022 · External reference
Reactions of older employees to organizational downsizing: The role of gender, job level, and time
2001 · External reference
Challenging or threatening? The double-edged sword effect of intelligent technology awareness on accountants’ unethical decision-making
2024 · External reference
The effect of STARA awareness on hotel employees’ turnover intention and work engagement: The mediating role of perceived organisational support
2024 · External reference
The job demands-resources model: State of the art
10.1108/02683940710733115 · 2007 · External reference
Smart technology, artificial intelligence, robotics, and algorithms (STARA): Employees’ perceptions of our future workplace
10.1017/jmo.2016.55 · 2018 · External reference
Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study
10.1016/j.techfore.2020.120276 · 2020 · External reference
Unraveling the AI enigma: How perceptions of artificial intelligence forge career adaptability through the crucible of career insecurity and skill development
10.1108/mrr-01-2024-0022 · 2025 · External reference
Frontline employees in an AI-integrated workplace: Current perspectives and future research landscapes
2025 · External reference
An empirical examination of self-reported work stress among U.S. managers
10.1037/0021-9010.85.1.65 · 2000 · External reference
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
10.1108/jstp-03-2023-0097 · 2024 · External reference
The effect of artificial intelligence awareness on frontline service employees’ silence: The roles of psychological contract breach and moral identity
10.1108/ijchm-07-2024-0968 · 2025 · External reference
Social exchange theory
10.1007/978-94-007-6772-0_3 · 2013 · External reference
The “what” and “why” of goal pursuits: Human needs and the self-determination of behavior
10.1207/s15327965pli1104_01 · 2000 · External reference
Moving the customer experience field forward: Introducing the touchpoints, context, qualities (TCQ) nomenclature
10.1177/1094670520928390 · 2020 · External reference
The job demands-resources model of burnout
10.1037/0021-9010.86.3.499 · 2001 · External reference
Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: A micro-level case
10.1108/ijchm-09-2020-1038 · 2021 · External reference
Moderated mediation model of relationship between artificial intelligence awareness and counterproductive work behavior, turnover intention
10.1108/jocm-07-2024-0398 · 2025 · External reference
How the perceived substitution of AI technology hinders nurses' innovation behavior: The mediating role of AI anxiety and human-AI cooperation intention and the moderating role of organizational AI readiness
10.1186/s12912-025-03265-9 · 2025 · External reference
When everyone is talking about AI: The development of fear of missing out on AI scale
10.1016/j.tele.2025.102283 · 2025 · External reference
A theory of social comparison processes
10.1177/001872675400700202 · 1954 · External reference
Insecure or optimistic? Employees’ diverging appraisals of automation, and consequences for job attitudes
10.1016/j.chbr.2023.100342 · 2023 · External reference
An augmented–depleted framework of AI awareness: Concept expansion and scale development
10.1016/j.ijhm.2025.104164 · 2025 · External reference
Linking employees’ challenge-hindrance appraisals toward AI to service performance: The influences of job crafting, job insecurity and AI knowledge
10.1108/ijchm-07-2022-0848 · 2024 · External reference
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective
10.1108/ijchm-04-2024-0618 · 2025 · External reference
Elevating conceptual research: Insights, approaches, and support
2024 · External reference
Conservation of resources: A new attempt at conceptualizing stress
10.1037/0003-066x.44.3.513 · 1989 · External reference
Service robots in hospitality: A cognitive appraisal perspective on job insecurity, turnover intentions, and generational differences
2024 · External reference
Unresolved reference
External reference
Service employees’ STARA awareness and proactive service performance
10.1108/jsm-03-2023-0115 · 2024 · External reference
Service robot risk awareness and customer-directed helping from the perspective of the transactional model of stress
10.1016/j.jretconser.2025.104451 · 2025 · External reference
Designing conceptual articles: Four approaches
2020 · External reference
The work affective well-being under the impact of AI
10.1038/s41598-024-75113-w · 2024 · External reference
Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
10.1016/j.jretconser.2023.103282 · 2023 · External reference
Hospitality labor leakage and dynamic turnover behaviors in the age of artificial intelligence and robotics
10.1108/jhtt-12-2023-0411 · 2024 · External reference
Catalyzing green work engagement in hotel businesses: Leveraging artificial intelligence
10.3390/su16167102 · 2024 · External reference
AI awareness and work withdrawal in hotel enterprises: Unpacking the roles of psychological contract breach, job crafting, and resilience
10.1080/13683500.2025.2528113 · 2025 · External reference
Application of AI and robotics in hospitality sector: A resource gain and resource loss perspective
2021 · External reference
The dark sides of artificial intelligence implementation: Examining how corporate social responsibility buffers the impact of artificial intelligence-induced job insecurity on pro-environmental behavior through meaningfulness of work
10.1002/sd.3376 · 2025 · External reference
Influence of artificial intelligence (AI) perception on career resilience and informal learning
10.1108/tr-10-2022-0521 · 2024 · External reference
Influences of artificial intelligence (AI) awareness on career competency and job burnout
10.1108/ijchm-07-2020-0789 · 2021 · External reference
Service robots, artificial intelligence awareness, self-efficacy and work engagement
2025 · External reference
Editorial: Netnography and qualitative digital methods to advance service theory and practice
10.1108/jstp-07-2025-471 · 2025 · External reference
Person-organization fit: An integrative review of its conceptualizations, measurement, and implications
1996 · External reference
Unresolved reference
1984 · External reference
Transactional theory and research on emotions and coping
10.1002/per.2410010304 · 1987 · External reference
Social cognitive model of career self-management: Toward a unifying view of adaptive career behavior across the life span
10.1037/a0033446 · 2013 · External reference
AI disruption threat and employee outcomes: Role of technology insecurity, thriving at work, and trait self-esteem
10.1016/j.ijhm.2024.104064 · 2025 · External reference
Hotel employee’s artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate
10.1016/j.tourman.2019.02.006 · 2019 · External reference
AI awareness and employee innovation: A dual-pathway moderated mediation model within organizational systems
10.3390/systems13070530 · 2025 · External reference
Investigating the double-edged sword effect of AI awareness on employee’s service innovative behavior
10.1016/j.tourman.2022.104564 · 2022 · External reference
Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model
10.1016/j.ijhm.2024.103947 · 2024 · External reference
The contingent effect of job automating technology awareness on perceived job insecurity: Exploring the moderating role of organizational culture
10.1016/j.techfore.2020.120302 · 2020 · External reference
The double-edged sword effect of artificial intelligence awareness among hotel employees
10.1108/ijchm-01-2024-0051 · 2025 · External reference
When robot knocks, knowledge locks: how and when does AI awareness affect employee knowledge hiding?
2025 · External reference
Service robots, customers and service employees: What can we learn from the academic literature and where are the gaps?
10.1108/jstp-04-2019-0088 · 2020 · External reference
Linking artificial intelligence to service sabotage
10.1080/02642069.2022.2092615 · 2022 · External reference
Protection motivation and self-efficacy: A revised theory of fear appeals and attitude change
10.1016/0022-1031(83)90023-9 · 1983 · External reference
Unresolved reference
1974 · External reference
Stemming the tide: Linking AI technology with workers retention
2024 · External reference
How AI awareness can prompt service performance adaptivity and technologically-environmental mastery
10.1016/j.tourman.2024.104971 · 2024 · External reference
Event system theory: An event-oriented approach to the organizational sciences
10.5465/amr.2012.0099 · 2015 · External reference
Consumer behaviour and order fulfilment in online retailing: A systematic review
10.1111/ijmr.12129 · 2018 · External reference
A moderated mediation model of relationship between artificial intelligence awareness and withdrawal behaviors
10.1108/ijoa-09-2024-4847 · 2025 · External reference
The dark side of robot usage for hotel employees: An uncertainty management perspective
10.1016/j.tourman.2024.104994 · 2025 · External reference
Technology Readiness Index (Tri): A multiple-item scale to measure readiness to embrace new technologies
10.1177/109467050024001 · 2000 · External reference
Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model
10.1108/jhtt-09-2021-0267 · 2022 · External reference
Scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR)
10.1111/ijcs.12695 · 2021 · External reference
Gradual Internationalization vs Born-Global/International new venture models: A review and research agenda
10.1108/imr-10-2018-0280 · 2019 · External reference
AI-enabled job demands and employee well-being: Emotional exhaustion and turnover across organizational contexts
10.1016/j.actpsy.2026.107428 · 2026 · External reference
Job attitudes and career behaviors relating to employees' perceived incorporation of artificial intelligence in the workplace: A career self-management perspective
10.1108/pr-02-2021-0103 · 2023 · External reference
Understanding the critical antecedents of employee–service robot collaboration: An investigation with the protection motivation theory
2025 · External reference
A social information processing approach to job attitudes and task design
10.2307/2392563 · 1978 · External reference
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
10.1177/1094670509336743 · 2009 · External reference
The merits of measuring challenge and hindrance appraisals
10.1080/10615806.2014.931378 · 2015 · External reference
Artificial intelligence and employee outcomes: Investigating the role of job insecurity and technostress in the hospitality industry
10.1016/j.actpsy.2025.104733 · 2025 · External reference
Kicking the robots: The roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship
10.1108/jhtt-12-2023-0414 · 2024 · External reference
Driverless metros are coming, but what about the drivers? A study on AI-related anxiety and safety performance
10.1016/j.ssci.2024.106487 · 2024 · External reference
The stressor-emotion model of counterproductive work behavior
2006 · External reference
The social identity theory of intergroup behavior
2019 · External reference
STARA fight or flight: a two-wave time-lagged study of challenge and hindrance appraisal of STARA awareness on basic psychological needs and individual competitiveness productivity among hospitality employees
10.1080/13683500.2023.2224550 · 2024 · External reference
Does artificial intelligence improve hospitality employees’ individual competitive productivity? A time-lagged moderated-mediation model involving job crafting and meaningful work
2024 · External reference
Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience
10.1080/19368623.2025.2449853 · 2025 · External reference
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion
10.1108/ijchm-02-2023-0240 · 2024 · External reference
What do hotel employees think about service robots? A qualitative study in Turkey
10.1016/j.tmp.2020.100775 · 2021 · External reference
Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies
10.1287/mnsc.46.2.186.11926 · 2000 · External reference
User acceptance of information technology: Toward a unified view
10.2307/30036540 · 2003 · External reference
Perspectives on models of job performance
10.1111/1468-2389.00151 · 2000 · External reference
Thinking skills don’t protect service workers from replacement by artificial intelligence
10.1177/10946705221104312 · 2022 · External reference
Understanding the emergence and trajectory of job insecurity due to smart technology, artificial intelligence, robotics, and automation
10.1002/hfm.70000 · 2025 · External reference
Influence of artificial intelligence and robotics awareness on employee creativity in the hotel industry
2022 · External reference
Sensemaking in organizations (foundations for organizational science)
1995 · External reference
Examining the diffusion of innovations from a dynamic, differential-effects perspective: A longitudinal study on AI adoption among employees
2023 · External reference
Adapt, absorb, or resist? A process model and nested typology of service employee responses to organizational AI adoption
2025 · External reference
The double-edged sword effect of artificial intelligence awareness on organisational citizenship behaviour: A study based on knowledge workers
10.1080/0144929x.2025.2462267 · 2025 · External reference
Artificial intelligence in hospitality: A transactional stress perspective on the mental health of hospitality workers
10.1016/j.ijhm.2024.104029 · 2025 · External reference
The effect of employee STARA awareness on job crafting: Exploring the moderating role of positive stress mindset
10.1108/jmp-07-2023-0369 · 2025 · External reference
How does the anthropomorphism of service robots impact employees' role service behavior in the workplace?
10.1016/j.ijhm.2024.103857 · 2024 · External reference
Can AI really help? The double-edged sword effect of AI assistant on employees’ innovation behavior
10.1016/j.chb.2023.107987 · 2024 · External reference
Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration: The role of approach and avoidance motivation
10.1016/j.tourman.2024.104966 · 2024 · External reference
Robots can't take my job: Antecedents and outcomes of Gen Z employees' service robot risk awareness
10.1108/ijchm-10-2021-1312 · 2022 · External reference
Developing an integrated model for remote teaching amelioration with artificial intelligence (AI) awareness
10.1108/qae-04-2024-0060 · 2025 · External reference
How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees' career perceptions? A disruptive innovation theory perspective
2023 · External reference
To be right on the button: How and when hotel frontline service employees’ AI awareness influences deviant behavior
10.1016/j.ijhm.2025.104090 · 2025 · External reference
The effect of the risk of job substitution by AI, digital transformation stress and digital self-efficacy on employee deviant behavior
2025 · External reference
Artificial intelligence job substitution risks, digital self-efficacy, and mental health among employees
10.1097/jom.0000000000003335 · 2025 · External reference
That honey, my arsenic: The influence of advanced technologies on service employees' organizational deviance
10.1016/j.jretconser.2023.103490 · 2023 · External reference
Reflection or dependence: How AI awareness affects employees’ in-role and extra-role performance?
10.3390/bs15020128 · 2025 · External reference
Employees’ perception of generative artificial intelligence and the dark side of work outcomes
10.1016/j.jhtm.2024.10.007 · 2024 · External reference
Association between AI awareness and emotional exhaustion: The serial mediation of job insecurity and work interference with family: 15
2025 · External reference
How and when does AI awareness affect hotel frontline employee's unethical pro-organizational behavior? Insights from two longitudinal studies
10.1016/j.ijhm.2025.104267 · 2025 · External reference
An empirical study on the dark side of service employees' AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors
10.1016/j.jretconser.2024.103869 · 2024 · External reference
A multilevel model of safety climate: Cross-level relationships between organization and group-level climates
10.1037/0021-9010.90.4.616 · 2005 · External reference
Understanding the emergence and trajectory of job insecurity due to smart technology, artificial intelligence, robotics, and automation
10.1002/hfm.70000 · ExternalCitation · doi-reference
Transactional theory and research on emotions and coping
10.1002/per.2410010304 · ExternalCitation · doi-reference
The dark sides of artificial intelligence implementation: Examining how corporate social responsibility buffers the impact of artificial intelligence-induced job insecurity on pro-environmental behavior through meaningfulness of work
10.1002/sd.3376 · ExternalCitation · doi-reference
Social exchange theory
10.1007/978-94-007-6772-0_3 · ExternalCitation · doi-reference
Protection motivation and self-efficacy: A revised theory of fear appeals and attitude change
10.1016/0022-1031(83)90023-9 · ExternalCitation · doi-reference
Artificial intelligence and employee outcomes: Investigating the role of job insecurity and technostress in the hospitality industry
10.1016/j.actpsy.2025.104733 · ExternalCitation · doi-reference
AI-enabled job demands and employee well-being: Emotional exhaustion and turnover across organizational contexts
10.1016/j.actpsy.2026.107428 · ExternalCitation · doi-reference
Can AI really help? The double-edged sword effect of AI assistant on employees’ innovation behavior
10.1016/j.chb.2023.107987 · ExternalCitation · doi-reference
Insecure or optimistic? Employees’ diverging appraisals of automation, and consequences for job attitudes
10.1016/j.chbr.2023.100342 · ExternalCitation · doi-reference
How does the anthropomorphism of service robots impact employees' role service behavior in the workplace?
10.1016/j.ijhm.2024.103857 · ExternalCitation · doi-reference
Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model
10.1016/j.ijhm.2024.103947 · ExternalCitation · doi-reference
Artificial intelligence in hospitality: A transactional stress perspective on the mental health of hospitality workers
10.1016/j.ijhm.2024.104029 · ExternalCitation · doi-reference
AI disruption threat and employee outcomes: Role of technology insecurity, thriving at work, and trait self-esteem
10.1016/j.ijhm.2024.104064 · ExternalCitation · doi-reference
To be right on the button: How and when hotel frontline service employees’ AI awareness influences deviant behavior
10.1016/j.ijhm.2025.104090 · ExternalCitation · doi-reference
An augmented–depleted framework of AI awareness: Concept expansion and scale development
10.1016/j.ijhm.2025.104164 · ExternalCitation · doi-reference
How and when does AI awareness affect hotel frontline employee's unethical pro-organizational behavior? Insights from two longitudinal studies
10.1016/j.ijhm.2025.104267 · ExternalCitation · doi-reference
Employees’ perception of generative artificial intelligence and the dark side of work outcomes
10.1016/j.jhtm.2024.10.007 · ExternalCitation · doi-reference
Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
10.1016/j.jretconser.2023.103282 · ExternalCitation · doi-reference
That honey, my arsenic: The influence of advanced technologies on service employees' organizational deviance
10.1016/j.jretconser.2023.103490 · ExternalCitation · doi-reference
An empirical study on the dark side of service employees' AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors
10.1016/j.jretconser.2024.103869 · ExternalCitation · doi-reference
Service robot risk awareness and customer-directed helping from the perspective of the transactional model of stress
10.1016/j.jretconser.2025.104451 · ExternalCitation · doi-reference
Driverless metros are coming, but what about the drivers? A study on AI-related anxiety and safety performance
10.1016/j.ssci.2024.106487 · ExternalCitation · doi-reference
Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study
10.1016/j.techfore.2020.120276 · ExternalCitation · doi-reference
The contingent effect of job automating technology awareness on perceived job insecurity: Exploring the moderating role of organizational culture
10.1016/j.techfore.2020.120302 · ExternalCitation · doi-reference
When everyone is talking about AI: The development of fear of missing out on AI scale
10.1016/j.tele.2025.102283 · ExternalCitation · doi-reference
What do hotel employees think about service robots? A qualitative study in Turkey
10.1016/j.tmp.2020.100775 · ExternalCitation · doi-reference
Hotel employee’s artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate
10.1016/j.tourman.2019.02.006 · ExternalCitation · doi-reference
Investigating the double-edged sword effect of AI awareness on employee’s service innovative behavior
10.1016/j.tourman.2022.104564 · ExternalCitation · doi-reference
Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration: The role of approach and avoidance motivation
10.1016/j.tourman.2024.104966 · ExternalCitation · doi-reference
How AI awareness can prompt service performance adaptivity and technologically-environmental mastery
10.1016/j.tourman.2024.104971 · ExternalCitation · doi-reference
The dark side of robot usage for hotel employees: An uncertainty management perspective
10.1016/j.tourman.2024.104994 · ExternalCitation · doi-reference
Smart technology, artificial intelligence, robotics, and algorithms (STARA): Employees’ perceptions of our future workplace
10.1017/jmo.2016.55 · ExternalCitation · doi-reference
Conservation of resources: A new attempt at conceptualizing stress
10.1037/0003-066x.44.3.513 · ExternalCitation · doi-reference
An empirical examination of self-reported work stress among U.S. managers
10.1037/0021-9010.85.1.65 · ExternalCitation · doi-reference
The job demands-resources model of burnout
10.1037/0021-9010.86.3.499 · ExternalCitation · doi-reference
A multilevel model of safety climate: Cross-level relationships between organization and group-level climates
10.1037/0021-9010.90.4.616 · ExternalCitation · doi-reference
Social cognitive model of career self-management: Toward a unifying view of adaptive career behavior across the life span
10.1037/a0033446 · ExternalCitation · doi-reference
The work affective well-being under the impact of AI
10.1038/s41598-024-75113-w · ExternalCitation · doi-reference
The double-edged sword effect of artificial intelligence awareness on organisational citizenship behaviour: A study based on knowledge workers
10.1080/0144929x.2025.2462267 · ExternalCitation · doi-reference
Linking artificial intelligence to service sabotage
10.1080/02642069.2022.2092615 · ExternalCitation · doi-reference
The merits of measuring challenge and hindrance appraisals
10.1080/10615806.2014.931378 · ExternalCitation · doi-reference
STARA fight or flight: a two-wave time-lagged study of challenge and hindrance appraisal of STARA awareness on basic psychological needs and individual competitiveness productivity among hospitality employees
10.1080/13683500.2023.2224550 · ExternalCitation · doi-reference
AI awareness and work withdrawal in hotel enterprises: Unpacking the roles of psychological contract breach, job crafting, and resilience
10.1080/13683500.2025.2528113 · ExternalCitation · doi-reference
Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience
10.1080/19368623.2025.2449853 · ExternalCitation · doi-reference
Artificial intelligence job substitution risks, digital self-efficacy, and mental health among employees
10.1097/jom.0000000000003335 · ExternalCitation · doi-reference
The job demands-resources model: State of the art
10.1108/02683940710733115 · ExternalCitation · doi-reference
The double-edged sword effect of artificial intelligence awareness among hotel employees
10.1108/ijchm-01-2024-0051 · ExternalCitation · doi-reference
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion
10.1108/ijchm-02-2023-0240 · ExternalCitation · doi-reference
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective
10.1108/ijchm-04-2024-0618 · ExternalCitation · doi-reference
Influences of artificial intelligence (AI) awareness on career competency and job burnout
10.1108/ijchm-07-2020-0789 · ExternalCitation · doi-reference
Linking employees’ challenge-hindrance appraisals toward AI to service performance: The influences of job crafting, job insecurity and AI knowledge
10.1108/ijchm-07-2022-0848 · ExternalCitation · doi-reference
The effect of artificial intelligence awareness on frontline service employees’ silence: The roles of psychological contract breach and moral identity
10.1108/ijchm-07-2024-0968 · ExternalCitation · doi-reference
Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: A micro-level case
10.1108/ijchm-09-2020-1038 · ExternalCitation · doi-reference
Robots can't take my job: Antecedents and outcomes of Gen Z employees' service robot risk awareness
10.1108/ijchm-10-2021-1312 · ExternalCitation · doi-reference
A moderated mediation model of relationship between artificial intelligence awareness and withdrawal behaviors
10.1108/ijoa-09-2024-4847 · ExternalCitation · doi-reference
Gradual Internationalization vs Born-Global/International new venture models: A review and research agenda
10.1108/imr-10-2018-0280 · ExternalCitation · doi-reference
Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model
10.1108/jhtt-09-2021-0267 · ExternalCitation · doi-reference
Hospitality labor leakage and dynamic turnover behaviors in the age of artificial intelligence and robotics
10.1108/jhtt-12-2023-0411 · ExternalCitation · doi-reference
Kicking the robots: The roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship
10.1108/jhtt-12-2023-0414 · ExternalCitation · doi-reference
Understanding knowledge hiding under technological turbulence caused by artificial intelligence and robotics
10.1108/jkm-01-2021-0058 · ExternalCitation · doi-reference
The effect of employee STARA awareness on job crafting: Exploring the moderating role of positive stress mindset
10.1108/jmp-07-2023-0369 · ExternalCitation · doi-reference
Moderated mediation model of relationship between artificial intelligence awareness and counterproductive work behavior, turnover intention
10.1108/jocm-07-2024-0398 · ExternalCitation · doi-reference
Service employees’ STARA awareness and proactive service performance
10.1108/jsm-03-2023-0115 · ExternalCitation · doi-reference
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
10.1108/jstp-03-2023-0097 · ExternalCitation · doi-reference
Service robots, customers and service employees: What can we learn from the academic literature and where are the gaps?
10.1108/jstp-04-2019-0088 · ExternalCitation · doi-reference
Editorial: Netnography and qualitative digital methods to advance service theory and practice
10.1108/jstp-07-2025-471 · ExternalCitation · doi-reference
Unraveling the AI enigma: How perceptions of artificial intelligence forge career adaptability through the crucible of career insecurity and skill development
10.1108/mrr-01-2024-0022 · ExternalCitation · doi-reference
Job attitudes and career behaviors relating to employees' perceived incorporation of artificial intelligence in the workplace: A career self-management perspective
10.1108/pr-02-2021-0103 · ExternalCitation · doi-reference
Developing an integrated model for remote teaching amelioration with artificial intelligence (AI) awareness
10.1108/qae-04-2024-0060 · ExternalCitation · doi-reference
Influence of artificial intelligence (AI) perception on career resilience and informal learning
10.1108/tr-10-2022-0521 · ExternalCitation · doi-reference
Perspectives on models of job performance
10.1111/1468-2389.00151 · ExternalCitation · doi-reference
Scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR)
10.1111/ijcs.12695 · ExternalCitation · doi-reference
Consumer behaviour and order fulfilment in online retailing: A systematic review
10.1111/ijmr.12129 · ExternalCitation · doi-reference
A theory of social comparison processes
10.1177/001872675400700202 · ExternalCitation · doi-reference
Technology Readiness Index (Tri): A multiple-item scale to measure readiness to embrace new technologies
10.1177/109467050024001 · ExternalCitation · doi-reference
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
10.1177/1094670509336743 · ExternalCitation · doi-reference
Moving the customer experience field forward: Introducing the touchpoints, context, qualities (TCQ) nomenclature
10.1177/1094670520928390 · ExternalCitation · doi-reference
Thinking skills don’t protect service workers from replacement by artificial intelligence
10.1177/10946705221104312 · ExternalCitation · doi-reference
How the perceived substitution of AI technology hinders nurses' innovation behavior: The mediating role of AI anxiety and human-AI cooperation intention and the moderating role of organizational AI readiness
10.1186/s12912-025-03265-9 · ExternalCitation · doi-reference
The “what” and “why” of goal pursuits: Human needs and the self-determination of behavior
10.1207/s15327965pli1104_01 · ExternalCitation · doi-reference
Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies
10.1287/mnsc.46.2.186.11926 · ExternalCitation · doi-reference
A social information processing approach to job attitudes and task design
10.2307/2392563 · ExternalCitation · doi-reference
User acceptance of information technology: Toward a unified view
10.2307/30036540 · ExternalCitation · doi-reference
Reflection or dependence: How AI awareness affects employees’ in-role and extra-role performance?
10.3390/bs15020128 · ExternalCitation · doi-reference
Catalyzing green work engagement in hotel businesses: Leveraging artificial intelligence
10.3390/su16167102 · ExternalCitation · doi-reference
AI awareness and employee innovation: A dual-pathway moderated mediation model within organizational systems
10.3390/systems13070530 · ExternalCitation · doi-reference
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