Research graph
References from Transforming hospitality and tourism services through artificial intelligence: The influence of experiential dimensions on user satisfaction, continuance intentions, and word-of-mouth. Local targets link to admitted publications; unresolved targets remain external evidence.
Quality dimensions of augmented reality-based mobile apps for smart-tourism and its impact on customer satisfaction & reuse intention
10.1080/21568316.2022.2137577 · 2023 · External reference
Evaluation of user experience in human–robot interaction: a systematic literature review
10.1007/s12369-022-00957-z · 2023 · External reference
AI service and emotion
10.1177/10946705221118579 · 2022 · External reference
The role of embodiment and ergonomics in immersive VR tours in creating memorable tourism experiences
10.1108/ijchm-09-2023-1425 · 2024 · External reference
Understanding information systems continuance: An expectation-confirmation model
10.2307/3250921 · 2001 · External reference
Asymmetrical influences of service robots’ perceived performance on overall customer satisfaction: an empirical investigation leveraging online reviews
10.1177/00472875231190610 · 2024 · External reference
Toward a theory of personal space expectations and their violations
10.1111/j.1468-2958.1976.tb00706.x · 1976 · External reference
Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications
2019 · External reference
Antecedents and outcomes of use experience of airport service robot: The stimulus-organism-response (S-O-R) framework
10.1177/13567667221109267 · 2023 · External reference
Privacy or security: does it matter for continued use intention of travel applications?
10.1177/19389655211066834 · 2023 · External reference
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
2020 · External reference
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
10.1016/j.tourman.2019.104042 · 2020 · External reference
Generative artificial intelligence in the hospitality and tourism industry: Developing a framework for future research
10.1177/10963480231188663 · 2025 · External reference
Artificial intelligence in hospitality services: examining consumers’ receptivity to unmanned smart hotels
10.1108/jhti-06-2024-0548 · 2025 · External reference
Evaluation of customer technology experience: The intermediary role of customer satisfaction and its impact on customer loyalty and word of mouth
2024 · External reference
The impact of tourist–robot interaction on tourist engagement in the hospitality industry: A mixed-method study
10.1177/19389655221102383 · 2023 · External reference
Impacts of technological embodiment through virtual reality on potential guests' emotions and engagement
2021 · External reference
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics
10.1177/002224378101800313 · 1981 · External reference
Determinants of travel apps continuance usage intention: Extension of technology continuance theory
10.1080/13683500.2023.2169109 · 2024 · External reference
Interaction between hotel service robots and humans: A hotel-specific Service Robot Acceptance Model (sRAM)
2020 · External reference
Unresolved reference
2010 · External reference
Unresolved reference
External reference
Moderating Effect of Technologies into Behavioural Intensions of Tourists toward Use of Mobile Wallets for Digital Payments: TAM Model Perspective
2023 · External reference
An assessment of the use of partial least squares structural equation modeling in marketing research
10.1007/s11747-011-0261-6 · 2012 · External reference
A new criterion for assessing discriminant validity in variance-based structural equation modeling
10.1007/s11747-014-0403-8 · 2015 · External reference
Customer-robot interactions: Understanding customer experience with service robots
10.1016/j.ijhm.2021.103078 · 2021 · External reference
Development and validation of a patient satisfaction survey for pharmaceutical service at primary care settings
10.1093/intqhc/mzad053 · 2023 · External reference
Artificial Intelligence in Hospitality and Tourism: Insights From Industry Practices, Research Literature, and Expert Opinions
2024 · External reference
Service robots: Applying social exchange theory to better understand human–robot interactions
10.1016/j.tourman.2022.104537 · 2022 · External reference
The Multidimensional Emotion Questionnaire (MEQ): Rationale and Initial Psychometric Properties
10.1007/s10862-019-09741-2 · 2019 · External reference
Are physically embodied social agents better than disembodied social agents?: The effects of physical embodiment, tactile interaction, and people's loneliness in human–robot interaction
10.1016/j.ijhcs.2006.05.002 · 2006 · External reference
Determinants of repurchase intentions of hospitality services delivered by artificially intelligent (AI) service robots
10.3390/su15064914 · 2023 · External reference
How emotions affect restaurant digital ordering experiences: a comparison of three ordering methods
2021 · External reference
Socially compliant human-robot interaction for autonomous scanning tasks in supermarket environments
2020 · External reference
What makes you continuously use chatbot services? Evidence from Chinese online travel agencies
2021 · External reference
Exploring the continuance usage intention of travel applications in the case of Chinese tourists
10.1177/1096348020962553 · 2023 · External reference
Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach
10.1016/j.techsoc.2022.102190 · 2023 · External reference
Customer satisfaction analysis and preference prediction in historic sites through electronic word of mouth
10.1007/s00521-022-07186-5 · 2022 · External reference
A cognitive model of the antecedents and consequences of satisfaction decisions
10.1177/002224378001700405 · 1980 · External reference
Cultural tourist and user experience with artificial intelligence: A holistic perspective from the Industry 5.0 approach
2022 · External reference
Hotel Customers’ Behavioral Intentions toward Service Robots: The Role of Utilitarian and Hedonic Values
2023 · External reference
The role of perceived smart tourism technology experience for tourist satisfaction, happiness and revisit intention
10.3390/su12166592 · 2020 · External reference
I, robot, you, consumer: Measuring artificial intelligence types and their effect on consumers emotions in service
10.1177/10946705221103538 · 2022 · External reference
New insights into consumers' intention to continue using chatbots in the tourism context
2022 · External reference
Come in please: a virtual reality study on entrance design factors influencing the experience of hospitality
10.1016/j.jenvp.2023.102106 · 2023 · External reference
Adoption of AI-enabled chatbots for hospitality and tourism
10.1108/ijchm-04-2020-0259 · 2020 · External reference
Factors affecting hotel managers’ intentions to adopt robotic technologies: A global study
10.1016/j.ijhm.2022.103139 · 2022 · External reference
The Role of Perceived Risk and İnformation Security on Customers' Acceptance of Service Robots in the Hotel İndustry
10.1016/j.ijhm.2023.103641 · 2024 · External reference
Sources of method bias in social science research and recommendations on how to control it
10.1146/annurev-psych-120710-100452 · 2012 · External reference
Customer experiences with service robots in hotels: A review and research agenda
2025 · External reference
Service robots in the hospitality industry: The case of Henn-na hotel, Japan
10.1016/j.techsoc.2020.101423 · 2020 · External reference
User engagement in community energy schemes: A case study at the Trent Basin in Nottingham
2020 · External reference
Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism
10.1108/ijchm-05-2022-0597 · 2023 · External reference
How to calculate privacy: privacy concerns and service robots’ use intention in hospitality
10.1080/13683500.2023.2265029 · 2024 · External reference
Unresolved reference
2021 · External reference
Exploring customer experiences with robotics in hospitality
10.1108/ijchm-06-2017-0322 · 2018 · External reference
The potential for tourism and hospitality experience research in human–robot interactions
10.1108/ijchm-09-2016-0520 · 2017 · External reference
A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism
10.1016/j.annals.2020.102883 · 2020 · External reference
Design and development of the USUS goals evaluation framework
10.1007/978-3-030-42307-0_7 · 2020 · External reference
Avatar-mediated service encounters: impacts and research agenda
10.1080/02642069.2023.2169277 · 2023 · External reference
The USUS evaluation framework for human-robot interaction
2009 · External reference
The effects of AI service quality and AI function-customer ability fit on customer's overall co-creation experience
10.1108/imds-08-2022-0500 · 2023 · External reference
The effects of chatbot service recovery with emotion words on customer satisfaction, repurchase intention, and positive word-of-mouth
10.3389/fpsyg.2022.922503 · 2022 · External reference
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: underlying mechanism and boundary conditions
10.1016/j.tourman.2023.104835 · 2024 · External reference
A natural apology is sincere: understanding chatbots' performance in symbolic recovery
10.1016/j.ijhm.2022.103387 · 2023 · External reference
Robots at your service: value facilitation and value co-creation in restaurants
10.1108/ijchm-10-2021-1262 · 2022 · External reference
Design and development of the USUS goals evaluation framework
10.1007/978-3-030-42307-0_7 · ExternalCitation · doi-reference
Customer satisfaction analysis and preference prediction in historic sites through electronic word of mouth
10.1007/s00521-022-07186-5 · ExternalCitation · doi-reference
The Multidimensional Emotion Questionnaire (MEQ): Rationale and Initial Psychometric Properties
10.1007/s10862-019-09741-2 · ExternalCitation · doi-reference
An assessment of the use of partial least squares structural equation modeling in marketing research
10.1007/s11747-011-0261-6 · ExternalCitation · doi-reference
A new criterion for assessing discriminant validity in variance-based structural equation modeling
10.1007/s11747-014-0403-8 · ExternalCitation · doi-reference
Evaluation of user experience in human–robot interaction: a systematic literature review
10.1007/s12369-022-00957-z · ExternalCitation · doi-reference
A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism
10.1016/j.annals.2020.102883 · ExternalCitation · doi-reference
Are physically embodied social agents better than disembodied social agents?: The effects of physical embodiment, tactile interaction, and people's loneliness in human–robot interaction
10.1016/j.ijhcs.2006.05.002 · ExternalCitation · doi-reference
Customer-robot interactions: Understanding customer experience with service robots
10.1016/j.ijhm.2021.103078 · ExternalCitation · doi-reference
Factors affecting hotel managers’ intentions to adopt robotic technologies: A global study
10.1016/j.ijhm.2022.103139 · ExternalCitation · doi-reference
A natural apology is sincere: understanding chatbots' performance in symbolic recovery
10.1016/j.ijhm.2022.103387 · ExternalCitation · doi-reference
The Role of Perceived Risk and İnformation Security on Customers' Acceptance of Service Robots in the Hotel İndustry
10.1016/j.ijhm.2023.103641 · ExternalCitation · doi-reference
Come in please: a virtual reality study on entrance design factors influencing the experience of hospitality
10.1016/j.jenvp.2023.102106 · ExternalCitation · doi-reference
Service robots in the hospitality industry: The case of Henn-na hotel, Japan
10.1016/j.techsoc.2020.101423 · ExternalCitation · doi-reference
Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach
10.1016/j.techsoc.2022.102190 · ExternalCitation · doi-reference
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
10.1016/j.tourman.2019.104042 · ExternalCitation · doi-reference
Service robots: Applying social exchange theory to better understand human–robot interactions
10.1016/j.tourman.2022.104537 · ExternalCitation · doi-reference
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: underlying mechanism and boundary conditions
10.1016/j.tourman.2023.104835 · ExternalCitation · doi-reference
Avatar-mediated service encounters: impacts and research agenda
10.1080/02642069.2023.2169277 · ExternalCitation · doi-reference
Determinants of travel apps continuance usage intention: Extension of technology continuance theory
10.1080/13683500.2023.2169109 · ExternalCitation · doi-reference
How to calculate privacy: privacy concerns and service robots’ use intention in hospitality
10.1080/13683500.2023.2265029 · ExternalCitation · doi-reference
Quality dimensions of augmented reality-based mobile apps for smart-tourism and its impact on customer satisfaction & reuse intention
10.1080/21568316.2022.2137577 · ExternalCitation · doi-reference
Development and validation of a patient satisfaction survey for pharmaceutical service at primary care settings
10.1093/intqhc/mzad053 · ExternalCitation · doi-reference
Adoption of AI-enabled chatbots for hospitality and tourism
10.1108/ijchm-04-2020-0259 · ExternalCitation · doi-reference
Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism
10.1108/ijchm-05-2022-0597 · ExternalCitation · doi-reference
Exploring customer experiences with robotics in hospitality
10.1108/ijchm-06-2017-0322 · ExternalCitation · doi-reference
The potential for tourism and hospitality experience research in human–robot interactions
10.1108/ijchm-09-2016-0520 · ExternalCitation · doi-reference
The role of embodiment and ergonomics in immersive VR tours in creating memorable tourism experiences
10.1108/ijchm-09-2023-1425 · ExternalCitation · doi-reference
Robots at your service: value facilitation and value co-creation in restaurants
10.1108/ijchm-10-2021-1262 · ExternalCitation · doi-reference
The effects of AI service quality and AI function-customer ability fit on customer's overall co-creation experience
10.1108/imds-08-2022-0500 · ExternalCitation · doi-reference
Artificial intelligence in hospitality services: examining consumers’ receptivity to unmanned smart hotels
10.1108/jhti-06-2024-0548 · ExternalCitation · doi-reference
Toward a theory of personal space expectations and their violations
10.1111/j.1468-2958.1976.tb00706.x · ExternalCitation · doi-reference
Sources of method bias in social science research and recommendations on how to control it
10.1146/annurev-psych-120710-100452 · ExternalCitation · doi-reference
A cognitive model of the antecedents and consequences of satisfaction decisions
10.1177/002224378001700405 · ExternalCitation · doi-reference
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics
10.1177/002224378101800313 · ExternalCitation · doi-reference
Asymmetrical influences of service robots’ perceived performance on overall customer satisfaction: an empirical investigation leveraging online reviews
10.1177/00472875231190610 · ExternalCitation · doi-reference
I, robot, you, consumer: Measuring artificial intelligence types and their effect on consumers emotions in service
10.1177/10946705221103538 · ExternalCitation · doi-reference
AI service and emotion
10.1177/10946705221118579 · ExternalCitation · doi-reference
Exploring the continuance usage intention of travel applications in the case of Chinese tourists
10.1177/1096348020962553 · ExternalCitation · doi-reference
Generative artificial intelligence in the hospitality and tourism industry: Developing a framework for future research
10.1177/10963480231188663 · ExternalCitation · doi-reference
Antecedents and outcomes of use experience of airport service robot: The stimulus-organism-response (S-O-R) framework
10.1177/13567667221109267 · ExternalCitation · doi-reference
Privacy or security: does it matter for continued use intention of travel applications?
10.1177/19389655211066834 · ExternalCitation · doi-reference
The impact of tourist–robot interaction on tourist engagement in the hospitality industry: A mixed-method study
10.1177/19389655221102383 · ExternalCitation · doi-reference
Understanding information systems continuance: An expectation-confirmation model
10.2307/3250921 · ExternalCitation · doi-reference
The effects of chatbot service recovery with emotion words on customer satisfaction, repurchase intention, and positive word-of-mouth
10.3389/fpsyg.2022.922503 · ExternalCitation · doi-reference
The role of perceived smart tourism technology experience for tourist satisfaction, happiness and revisit intention
10.3390/su12166592 · ExternalCitation · doi-reference
Determinants of repurchase intentions of hospitality services delivered by artificially intelligent (AI) service robots
10.3390/su15064914 · ExternalCitation · doi-reference
