Research graph
References from Shared but feared: A vulnerability-sensitive account of consumer responses to post-crisis service environments. Local targets link to admitted publications; unresolved targets remain external evidence.
The short health anxiety inventory: psychometric properties and construct validity in a non-clinical sample
10.1007/s10608-006-9058-1 · 2007 · External reference
Making contexts matter: selecting research contexts for theoretical insights
2006 · External reference
Atmospheric affect as a tool for creating value and gaining share of customer
10.1016/s0148-2963(99)00011-9 · 2000 · External reference
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
10.1509/jmkg.66.2.120.18470 · 2002 · External reference
Building understanding of the domain of consumer vulnerability
10.1177/0276146705280622 · 2005 · External reference
Servicescapes: the impact of physical surroundings on customers and employees
10.1177/002224299205600205 · 1992 · External reference
A domain-specific risk-taking (DOSPERT) scale for adult populations
10.1017/s1930297500000334 · 2006 · External reference
Some new thoughts on conceptualizing perceived service quality: a hierarchical approach
10.1509/jmkg.65.3.34.18334 · 2001 · External reference
Analyzing the impact of COVID-19 on consumption behaviors through recession and recovery patterns
10.1038/s41598-024-51215-3 · 2024 · External reference
An enlargement of the notion of consumer vulnerability
10.1177/0276146708316049 · 2008 · External reference
“What if we get sick?”: spanish adaptation and validation of the fear of illness and virus evaluation scale in a non-clinical sample exposed to the COVID-19 pandemic
10.3389/fpsyg.2021.590283 · 2021 · External reference
Store atmosphere and purchasing behavior
10.1016/0022-4359(94)90037-x · 1994 · External reference
Differentiation by design: the importance of design in retailer repositioning and differentiation
10.1108/09590559910258571 · 1999 · External reference
Les acteurs locaux de la filière agro-alimentaire et les consommateurs n’ont pas vraiment tiré de leçons de la crise liée à la Covid-19
2021 · External reference
Le marketing des entreprises de services
1977 · External reference
Empirical testing of a model of online store atmospherics and shopper responses
10.1002/mar.10064 · 2003 · External reference
Crowding in the time of COVID: effects on rapport and shopping satisfaction
10.1016/j.jretconser.2021.102760 · 2022 · External reference
Self-Focused and other-focused health concerns as predictors of the uptake of Corona contact tracing apps: empirical study
10.2196/29268 · 2021 · External reference
Servicescape and loyalty intentions: an empirical investigation
10.1108/03090560810852995 · 2008 · External reference
Living with terrorism or withdrawing in terror: perceived control and consumer avoidance
10.1002/cb.1511 · 2015 · External reference
Consumer vulnerability
10.1002/jcpy.1161 · 2020 · External reference
Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives
10.1080/10705519909540118 · 1999 · External reference
Perceived control and the effects of crowding and consumer choice on the service experience
10.1086/209250 · 1991 · External reference
Public space or safe space – remarks during the COVID-19 pandemic
10.37705/techtrans/e2020020 · 2020 · External reference
Measuring COVID-19 as traumatic stress: initial psychometrics and validation
10.1080/15325024.2020.1790160 · 2021 · External reference
Beyond valence: toward a model of emotion-specific influences on judgement and choice
10.1080/026999300402763 · 2000 · External reference
Evaluating a servicescape: the effect of cognition and emotion
10.1016/j.ijhm.2003.01.001 · 2004 · External reference
The social servicescape: a multidimensional operationalization
10.1177/1096348018767948 · 2019 · External reference
Risk as feelings
10.1037/0033-2909.127.2.267 · 2001 · External reference
Perceived retail crowding and shopping satisfaction: what modifies this relationship?
10.1207/s15327663jcp0901_3 · 2000 · External reference
The basic emotional impact of environments
10.2466/pms.1974.38.1.283 · 1974 · External reference
Understanding perceived retail crowding: a critical review and research agenda
10.1016/j.jretconser.2013.06.002 · 2013 · External reference
New challenges on waiting lines and servicescapes during the Covid-19 pandemic
2023 · External reference
Managing fear during pandemics: risks and opportunities
10.1177/17456916231178720 · 2024 · External reference
Pandemic panic? Results of a 14-month longitudinal study on fear of COVID-19
10.1016/j.jad.2022.11.008 · 2023 · External reference
Competing during a pandemic? Retailers' ups and downs during the COVID-19 outbreak
10.1016/j.jbusres.2020.05.036 · 2020 · External reference
A protection motivation theory of fear appeals and attitude Change1
10.1080/00223980.1975.9915803 · 1975 · External reference
How the COVID-19 pandemic may change the world of retailing
10.1016/j.jretai.2020.04.002 · 2020 · External reference
An expanded servicescape perspective
10.1108/09564231111155088 · 2011 · External reference
Commentary: vulnerable consumers in service settings
10.1108/jsm-05-2017-0156 · 2017 · External reference
lavaan: an R package for structural equation modeling
10.18637/jss.v048.i02 · 2012 · External reference
Impact of Covid-19 on consumer behavior: will the old habits return or die?
10.1016/j.jbusres.2020.05.059 · 2020 · External reference
Perception of risk
10.1126/science.3563507 · 1987 · External reference
Patterns of cognitive appraisal in emotion
10.1037/0022-3514.48.4.813 · 1985 · External reference
The impact of emotions on shopping behavior during epidemic. What a business can do to protect customers
10.1002/cb.1853 · 2021 · External reference
The psychology of pandemics
10.1146/annurev-clinpsy-072720-020131 · 2022 · External reference
Unresolved reference
2004 · External reference
Development and initial validation of the COVID stress scales
10.1016/j.janxdis.2020.102232 · 2020 · External reference
Social-servicescape conceptual model
10.1177/1470593103040785 · 2003 · External reference
Linking retail strategy, atmospheric design and shopping behaviour
10.1362/0267257022775891 · 2002 · External reference
The effect of the servicescape on customers' behavioral intentions in leisure service settings
10.1108/08876049610148594 · 1996 · External reference
The servicescape and its impact on consumer satisfaction: a meta‐analysis
10.1002/mar.22152 · 2025 · External reference
How does the perceived physical risk of COVID-19 affect sharing economy services?
10.1080/13683500.2022.2035700 · 2022 · External reference
Living with terrorism or withdrawing in terror: perceived control and consumer avoidance
10.1002/cb.1511 · ExternalCitation · doi-reference
The impact of emotions on shopping behavior during epidemic. What a business can do to protect customers
10.1002/cb.1853 · ExternalCitation · doi-reference
Consumer vulnerability
10.1002/jcpy.1161 · ExternalCitation · doi-reference
Empirical testing of a model of online store atmospherics and shopper responses
10.1002/mar.10064 · ExternalCitation · doi-reference
The servicescape and its impact on consumer satisfaction: a meta‐analysis
10.1002/mar.22152 · ExternalCitation · doi-reference
The short health anxiety inventory: psychometric properties and construct validity in a non-clinical sample
10.1007/s10608-006-9058-1 · ExternalCitation · doi-reference
Store atmosphere and purchasing behavior
10.1016/0022-4359(94)90037-x · ExternalCitation · doi-reference
Evaluating a servicescape: the effect of cognition and emotion
10.1016/j.ijhm.2003.01.001 · ExternalCitation · doi-reference
Pandemic panic? Results of a 14-month longitudinal study on fear of COVID-19
10.1016/j.jad.2022.11.008 · ExternalCitation · doi-reference
Development and initial validation of the COVID stress scales
10.1016/j.janxdis.2020.102232 · ExternalCitation · doi-reference
Competing during a pandemic? Retailers' ups and downs during the COVID-19 outbreak
10.1016/j.jbusres.2020.05.036 · ExternalCitation · doi-reference
Impact of Covid-19 on consumer behavior: will the old habits return or die?
10.1016/j.jbusres.2020.05.059 · ExternalCitation · doi-reference
How the COVID-19 pandemic may change the world of retailing
10.1016/j.jretai.2020.04.002 · ExternalCitation · doi-reference
Understanding perceived retail crowding: a critical review and research agenda
10.1016/j.jretconser.2013.06.002 · ExternalCitation · doi-reference
Crowding in the time of COVID: effects on rapport and shopping satisfaction
10.1016/j.jretconser.2021.102760 · ExternalCitation · doi-reference
Atmospheric affect as a tool for creating value and gaining share of customer
10.1016/s0148-2963(99)00011-9 · ExternalCitation · doi-reference
A domain-specific risk-taking (DOSPERT) scale for adult populations
10.1017/s1930297500000334 · ExternalCitation · doi-reference
Patterns of cognitive appraisal in emotion
10.1037/0022-3514.48.4.813 · ExternalCitation · doi-reference
Risk as feelings
10.1037/0033-2909.127.2.267 · ExternalCitation · doi-reference
Analyzing the impact of COVID-19 on consumption behaviors through recession and recovery patterns
10.1038/s41598-024-51215-3 · ExternalCitation · doi-reference
A protection motivation theory of fear appeals and attitude Change1
10.1080/00223980.1975.9915803 · ExternalCitation · doi-reference
Beyond valence: toward a model of emotion-specific influences on judgement and choice
10.1080/026999300402763 · ExternalCitation · doi-reference
Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives
10.1080/10705519909540118 · ExternalCitation · doi-reference
How does the perceived physical risk of COVID-19 affect sharing economy services?
10.1080/13683500.2022.2035700 · ExternalCitation · doi-reference
Measuring COVID-19 as traumatic stress: initial psychometrics and validation
10.1080/15325024.2020.1790160 · ExternalCitation · doi-reference
Perceived control and the effects of crowding and consumer choice on the service experience
10.1086/209250 · ExternalCitation · doi-reference
Servicescape and loyalty intentions: an empirical investigation
10.1108/03090560810852995 · ExternalCitation · doi-reference
The effect of the servicescape on customers' behavioral intentions in leisure service settings
10.1108/08876049610148594 · ExternalCitation · doi-reference
An expanded servicescape perspective
10.1108/09564231111155088 · ExternalCitation · doi-reference
Differentiation by design: the importance of design in retailer repositioning and differentiation
10.1108/09590559910258571 · ExternalCitation · doi-reference
Commentary: vulnerable consumers in service settings
10.1108/jsm-05-2017-0156 · ExternalCitation · doi-reference
Perception of risk
10.1126/science.3563507 · ExternalCitation · doi-reference
The psychology of pandemics
10.1146/annurev-clinpsy-072720-020131 · ExternalCitation · doi-reference
Servicescapes: the impact of physical surroundings on customers and employees
10.1177/002224299205600205 · ExternalCitation · doi-reference
Building understanding of the domain of consumer vulnerability
10.1177/0276146705280622 · ExternalCitation · doi-reference
An enlargement of the notion of consumer vulnerability
10.1177/0276146708316049 · ExternalCitation · doi-reference
The social servicescape: a multidimensional operationalization
10.1177/1096348018767948 · ExternalCitation · doi-reference
Social-servicescape conceptual model
10.1177/1470593103040785 · ExternalCitation · doi-reference
Managing fear during pandemics: risks and opportunities
10.1177/17456916231178720 · ExternalCitation · doi-reference
Perceived retail crowding and shopping satisfaction: what modifies this relationship?
10.1207/s15327663jcp0901_3 · ExternalCitation · doi-reference
Linking retail strategy, atmospheric design and shopping behaviour
10.1362/0267257022775891 · ExternalCitation · doi-reference
Some new thoughts on conceptualizing perceived service quality: a hierarchical approach
10.1509/jmkg.65.3.34.18334 · ExternalCitation · doi-reference
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
10.1509/jmkg.66.2.120.18470 · ExternalCitation · doi-reference
lavaan: an R package for structural equation modeling
10.18637/jss.v048.i02 · ExternalCitation · doi-reference
Self-Focused and other-focused health concerns as predictors of the uptake of Corona contact tracing apps: empirical study
10.2196/29268 · ExternalCitation · doi-reference
The basic emotional impact of environments
10.2466/pms.1974.38.1.283 · ExternalCitation · doi-reference
“What if we get sick?”: spanish adaptation and validation of the fear of illness and virus evaluation scale in a non-clinical sample exposed to the COVID-19 pandemic
10.3389/fpsyg.2021.590283 · ExternalCitation · doi-reference
Public space or safe space – remarks during the COVID-19 pandemic
10.37705/techtrans/e2020020 · ExternalCitation · doi-reference
