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References from Assessing Relationship Quality. Local targets link to admitted publications; unresolved targets remain external evidence.
Unresolved reference
1994 · External reference
The New Marketing; Developing Long-Term Interactive Relationships
10.1016/0024-6301(87)90151-8 · 1987 · External reference
A Service Quality Model and Its Implications
10.1108/eum0000000004784 · 1984 · External reference
Unresolved reference
1990 · External reference
The Value Concept and Relationship Marketing
10.1108/03090569610106626 · 1996 · External reference
Relationship Quality in Services Selling
10.2307/1251817 · 1990 · External reference
Characteristics of Partnership Success
10.1002/smj.4250150205 · 1994 · External reference
Managing Customer Relationships for Profit
10.1108/09564239410074358 · 1994 · External reference
Understanding the Value of a Relationship
10.1016/s1320-1646(94)70278-1 · 1996 · External reference
Principal–Agent Relationships
1996 · External reference
The Commitment-Trust Theory of Relationship Marketing
10.2307/1252308 · 1994 · External reference
Unresolved reference
External reference
Unresolved reference
1991 · External reference
The S.C.O.P.E. of Customer Relationship Management
1999 · External reference
Loyalty-Based Management
1993 · External reference
Why Satisfied Customers Defect
1995 · External reference
Unresolved reference
1996 · External reference
Loyal Yes, Staying No
1998 · External reference
Bonding and Commitment in Supplier Relationships
1986 · External reference
Tie the Corporate Knot
1989 · External reference
Unresolved reference
1991 · External reference
Unresolved reference
External reference
A Meta-Analysis of Satisfaction in Marketing Channel Relationships
10.2307/3152095 · 1999 · External reference
Orthogonal Main-Effect Plans for Asymmetrical Factorial Experiments
10.2307/1266170 · 1962 · External reference
New Way to Measure Consumers' Judgments
1975 · External reference
Using Conjoint Analysis in Industrial Marketing
10.1016/0019-8501(94)00078-b · 1995 · External reference
Judgmental Modeling as a Tool for Analysing Market Structure
10.1016/0019-8501(95)90001-2 · 1995 · External reference
Commercial Use of Conjoint Analysis
10.2307/1251345 · 1989 · External reference
Unresolved reference
1984 · External reference
Unresolved reference
1985 · External reference
Correspondence Analysis
10.2307/3151480 · 1986 · External reference
