Research graph
References from Service Aspects of Industrial Products Lead to Future Product Purchase Intentions. Local targets link to admitted publications; unresolved targets remain external evidence.
Marketing Success through Differentiation — Of Anything
1980 · External reference
Breaking Free from Product Marketing
10.2307/1250637 · 1977 · External reference
A Model of Industrial Buyer Behavior
10.2307/1250358 · 1973 · External reference
Selected Determinants of Consumer Satisfaction and Complaint Reports
10.2307/3151408 · 1983 · External reference
An Attitude Model for the Study of Brand Preference
10.2307/3149618 · 1972 · External reference
A Comparison of Four Multi-Attribute Models in the Prediction of Consumer Attitudes
10.1086/208614 · 1975 · External reference
Evaluating Service Encounters
10.2307/1251871 · 1990 · External reference
SERVQUAL
1988 · External reference
Service Recovery
10.1108/08876049510079853 · 1995 · External reference
An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers’ Purchase Intentions
10.1016/0022-4359(94)90013-2 · 1994 · External reference
Linking Service Quality, Customer Satisfaction, and Behavioral Intentions
1989 · External reference
Service Quality Attributes and Choice Behavior
10.1108/08876049310026105 · 1993 · External reference
Expectations, Performance Evaluation, and Consumer’s Perceptions of Quality
10.2307/1252216 · 1993 · External reference
Determinants of Long-Term Orientation in Buyer-Seller Relationships
10.2307/1252265 · 1994 · External reference
Relational Behavior in Business Markets
10.1016/0148-2963(95)00006-e · 1995 · External reference
A Dynamic Process Model of Service Quality
10.2307/3172510 · 1993 · External reference
The Behavioral Consequences of Service Quality
10.2307/1251929 · 1996 · External reference
Refinement and Reassessment of the SERVQUAL Scale
1991 · External reference
Developing Buyer-Seller Relationships
10.2307/1251126 · 1987 · External reference
Unresolved reference
1975 · External reference
Transaction-Cost Economics
1979 · External reference
Unresolved reference
1985 · External reference
The Role of Dependence Balancing in Safeguarding Transaction-Specific Assets in Conventional Channels
10.2307/1251683 · 1988 · External reference
Perceptions of Strategic Vulnerability among Industrial Buyers and Its Effect on Information Search and Supplier Evaluation
10.1016/0148-2963(88)90042-2 · 1988 · External reference
Determinants of Continuity in Conventional Industrial Channel Dyads
10.1287/mksc.8.4.310 · 1989 · External reference
Antecedents to Buyer-Seller Collaboration
10.1016/0148-2963(92)90026-8 · 1992 · External reference
Unresolved reference
1967 · External reference
Marketing Complex Technical Products
10.1016/0019-8501(89)90020-5 · 1989 · External reference
