Research graph
References from Understanding Customer Quality Requirements. Local targets link to admitted publications; unresolved targets remain external evidence.
Some Methods for Respecifying Measurement Models to Obtain Unidimensional Construct Measurement
10.2307/3151719 · 1982 · External reference
Unresolved reference
1991 · External reference
Marketing’s Role in Product and Service Quality
10.1016/0019-8501(88)90032-6 · 1988 · External reference
Unresolved reference
1979 · External reference
Unresolved reference
External reference
A Measure of Service Quality for Retail Stores
10.1007/bf02893933 · 1996 · External reference
Unresolved reference
1984 · External reference
What Does “Product Quality” Really Mean?
1984 · External reference
Unresolved reference
1988 · External reference
Marketing Research for Primary Processors of Northern Softwood Lumber
1984 · External reference
A Service Quality Model and its Marketing Implications
10.1108/eum0000000004784 · 1984 · External reference
Unresolved reference
External reference
Buyer-Perceived Service Quality in Industrial Networks:
10.1016/0019-8501(94)00038-x · 1995 · External reference
The Strategic Role of Product Quality
10.2307/1251246 · 1987 · External reference
Unresolved reference
1974 · External reference
After Sales Service Quality
10.1016/0019-8501(89)90036-9 · 1989 · External reference
Importance–Performance Analysis
10.2307/1250495 · 1977 · External reference
10.1007/978-1-349-11350-7_38
10.1007/978-1-349-11350-7_38 · External reference
Marketing’s Lead Role in Total Quality
10.1016/0019-8501(92)90008-h · 1992 · External reference
SERVQUAL
1988 · External reference
Product Quality, Cost Position, and Business Performance
10.2307/1251491 · 1983 · External reference
Making Quality a Fundamental Part of Strategy:
10.1016/0024-6301(85)90178-5 · 1985 · External reference
Retailer’s Perceptions of Structural Panel Attributes and Market Segments
1988 · External reference
Product Quality and Competitive Strategy
10.1016/0007-6813(87)90036-x · 1987 · External reference
Industrial Forest Product Quality
1993 · External reference
Perceptual Mapping
10.1108/eum0000000002738 · 1990 · External reference
Service Quality
10.1108/eb060064 · 1989 · External reference
Conceptual Model of the Quality Perception Process
10.1016/0148-2963(90)90019-a · 1990 · External reference
Quality Is More than Making a Good Product
1983 · External reference
Key Success Factors in Marketing Mature Products
10.1016/0019-8501(91)90001-v · 1991 · External reference
What is Quality and How Much Does It Cost?
1986 · External reference
A Quantitative Review of Research Design Effects on Response Rates to Questionnaires
10.2307/3151410 · 1983 · External reference
Consumer Perceptions of Price, Quality, and Value
10.2307/1251446 · 1988 · External reference
