Research graph
References from Measuring Customer-Perceived Value in Business Markets. Local targets link to admitted publications; unresolved targets remain external evidence.
The Value Concept and Relationship Marketing
10.1108/03090569610106626 · 1996 · External reference
A National Customer Satisfaction Barometer
10.2307/1252129 · 1992 · External reference
Selected Determinants of Consumer Satisfaction and Complaint Reports
10.2307/3151408 · 1983 · External reference
The American Customer Satisfaction Index
10.2307/1251898 · 1996 · External reference
Unresolved reference
1996 · External reference
Unresolved reference
External reference
Relationship Marketing
10.1016/s0019-8501(96)00154-x · 1997 · External reference
The Development of Buyer-Seller Relationships in Industrial Markets
10.1108/eum0000000004910 · 1980 · External reference
Unresolved reference
1982 · External reference
Developing and Protecting Profitable Customer Relationships
10.1016/0019-8501(89)90040-0 · 1989 · External reference
Unresolved reference
External reference
Unresolved reference
External reference
Satisfaction Is Not Enough
1997 · External reference
Market-Led Quality
10.1016/0019-8501(92)90005-e · 1992 · External reference
10.1016/0019-8501(95)00032-6 · 1995 · Admitted local publication
Unresolved reference
1961 · External reference
Measuring Customer Satisfaction
10.1016/0019-8501(93)90012-v · 1993 · External reference
Assessing Industrial Buyers' Perceptions of Quality and Their Effects on Satisfaction
10.1016/0019-8501(95)00027-8 · 1995 · External reference
Customer Satisfaction, Market Share and Profitability
10.2307/1252310 · 1994 · External reference
Unresolved reference
1987 · External reference
Unresolved reference
1979 · External reference
Unresolved reference
1982 · External reference
Unresolved reference
1974 · External reference
Unresolved reference
1989 · External reference
Unresolved reference
External reference
Servqual
1988 · External reference
Unresolved reference
1994 · External reference
Customer Value Change in Industrial Marketing Relationships
10.1016/s0019-8501(96)00112-5 · 1997 · External reference
Unresolved reference
1996 · External reference
Unresolved reference
1991 · External reference
Customer Value Assessment in Business Markets
10.1300/j033v01n01_02 · 1993 · External reference
Perceived Value Approach to Pricing
10.1016/0019-8501(93)90039-a · 1993 · External reference
Unresolved reference
1967 · External reference
A Model of Industrial Buying Behavior
10.2307/1250358 · 1973 · External reference
A General Model for Understanding Organizational Buying Behavior
10.2307/1250972 · 1972 · External reference
Assessing Measurement Error in Key Informants Reports
10.2307/3151333 · 1981 · External reference
Assessing Construct Validity in Organizational Research
10.2307/2393203 · 1991 · External reference
Measuring Influence in Organizational Purchase Decisions
10.2307/3151617 · 1982 · External reference
Conducting Interorganizational Research Using Key Informants
10.2307/256824 · 1993 · External reference
On Using Informants
10.2307/2094155 · 1974 · External reference
Using Single Informants to Study Group Choice
10.1007/bf00994137 · 1992 · External reference
How Accurate Are Salespersons' Perceptions of Their Customers?
10.1016/0019-8501(94)90051-5 · 1994 · External reference
Unresolved reference
1990 · External reference
Unresolved reference
1988 · External reference
Using Conjoint Analysis in Industrial Marketing
10.1016/0019-8501(94)00078-b · 1995 · External reference
Information and Consumer Behavior
10.1086/259630 · 1970 · External reference
Free Competition and the Amount of Fraud
10.1086/466756 · 1973 · External reference
