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References from Reliability and validity of servqual scores used to evaluate perceptions of library service quality. Local targets link to admitted publications; unresolved targets remain external evidence.
10.1016/s0099-1333(96)90056-7
10.1016/s0099-1333(96)90056-7 · External reference
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10.1016/s0099-1333(96)90056-7
10.1016/s0099-1333(96)90056-7 · External reference
10.1300/j123v34n01_09
10.1300/j123v34n01_09 · External reference
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10.1016/0148-2963(92)90022-4
10.1016/0148-2963(92)90022-4 · External reference
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10.3102/00028312013001051
10.3102/00028312013001051 · External reference
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10.1177/0013164498058001002
10.1177/0013164498058001002 · External reference
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10.1177/0013164496056002001
10.1177/0013164496056002001 · External reference
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10.1080/07481756.1989.12022919
10.1080/07481756.1989.12022919 · External reference
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10.1037/0003-066x.54.8.594
10.1037/0003-066x.54.8.594 · External reference
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10.1016/s0099-1333(96)90056-7
10.1016/s0099-1333(96)90056-7 · External reference
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10.2307/249419
10.2307/249419 · External reference
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10.1177/002224299205600304
10.1177/002224299205600304 · External reference
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10.5860/crl.59.2.156
10.5860/crl.59.2.156 · External reference
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10.1007/bf02893933
10.1007/bf02893933 · External reference
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10.5860/crl.59.2.156
10.5860/crl.59.2.156 · External reference
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10.5860/crl.59.2.156
10.5860/crl.59.2.156 · External reference
10.1016/s0099-1333(96)90092-0
10.1016/s0099-1333(96)90092-0 · External reference
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