Research graph
References from The experience of tour reps in maintaining and losing control of holidaymakers. Local targets link to admitted publications; unresolved targets remain external evidence.
Antecedents to satisfaction with service recovery
10.1108/03090560010306269 · 2000 · External reference
Service failure and loyalty
10.1108/08876049810202339 · 1998 · External reference
The service encounter
10.2307/1252174 · 1990 · External reference
An experimental study of service recovery options
10.1108/09564239710166245 · 1997 · External reference
Power and tourism
10.1016/s0160-7383(99)00065-1 · 2000 · External reference
10.1177/001088049803900313
10.1177/001088049803900313 · External reference
Customer equity considerations in service recovery
10.1108/09564230010310303 · 2000 · External reference
Staging tourism
10.1016/s0160-7383(99)00082-1 · 2000 · External reference
Unresolved reference
1979 · External reference
Unresolved reference
1995 · External reference
Management and empowerment programmes
10.1177/09500170022118545 · 2000 · External reference
The profitable art of service recovery
1990 · External reference
Unresolved reference
1983 · External reference
Tourism experiences within an attributional framework
10.1016/0160-7383(96)00003-5 · 1996 · External reference
Service work in consumer capitalism
10.1177/09500170022118671 · 2000 · External reference
Unresolved reference
1993 · External reference
Service failures and recovery in retail banking
10.1108/02652320110366481 · 2001 · External reference
Perceptions, corrections and defections
10.1108/09604520010352256 · 2000 · External reference
Emotional labour and sexual difference in the airline industry
10.1177/09500170022118275 · 2000 · External reference
Unresolved reference
1990 · External reference
Service recovery
1990 · External reference
