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References from Quality function deployment. Local targets link to admitted publications; unresolved targets remain external evidence.
Quality function deployment
1994 · External reference
Designing services with function analysis
10.1177/109634809602000107 · 1996 · External reference
Improving service quality in America
1994 · External reference
Unresolved reference
1995 · External reference
Development of a framework for the determination of attributes used for hotel selection – indications from focus group and in-depth interviews
10.1177/109634809401800205 · 1994 · External reference
10.1002/npr.4040070302
10.1002/npr.4040070302 · External reference
Management theory and total quality
10.2307/258933 · 1994 · External reference
Using quality function deployment to improve customer service
1993 · External reference
The voice of the customer
10.1287/mksc.12.1.1 · 1993 · External reference
The house of quality
1988 · External reference
Listening to the voice of the customer
10.1002/npr.4040060312 · 1987 · External reference
Quality function deployment
10.1108/02656719510089939 · 1995 · External reference
The house of quality
10.1080/08923649309526821 · 1993 · External reference
Unresolved reference
External reference
Alternative scale for measuring service quality
10.1016/0022-4359(94)90033-7 · 1994 · External reference
SERVQUAL
1988 · External reference
A conceptual model of service quality and its implications for future research
10.1177/002224298504900403 · 1985 · External reference
10.1177/001088049303400406
10.1177/001088049303400406 · External reference
Designing services that deliver
1984 · External reference
Communication and control processes in the delivery of service quality
10.1177/002224298805200203 · 1988 · External reference
