Research graph
References from Determinants of computer user expectations and their relationships with user satisfaction: An empirical study. Local targets link to admitted publications; unresolved targets remain external evidence.
Development of a tool for measuring and analyzing computer user satisfaction
10.1287/mnsc.29.5.530 · 1983 · External reference
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
10.1080/07421222.1988.11517807 · 1988 · External reference
User satisfaction with EISs
10.1080/10580539308906953 · 1993 · External reference
What is being done to measure user satisfaction with EDP/MIS
10.1016/0378-7206(90)90010-f · 1990 · External reference
Information systems success: the quest for the dependent variable
10.1287/isre.3.1.60 · 1992 · External reference
The measurement of end-user computing satisfaction
10.2307/248851 · 1988 · External reference
The outsourcing curse
1992 · External reference
Perceptions of the value of a management information system
10.2307/254770 · 1974 · External reference
Some cautions on the measurement of user information satisfaction
10.1111/j.1540-5915.1989.tb01558.x · 1989 · External reference
Attitudes of the user-managers towards management information systems
1974 · External reference
The measurement of user information satisfaction
10.1145/358413.358430 · 1983 · External reference
Unresolved reference
1985 · External reference
Perceived service quality and user satisfaction with the information services function
10.1111/j.1540-5915.1994.tb01868.x · 1994 · External reference
Measuring information user satisfaction to evaluate systems
1974 · External reference
User involvement in system design: an empirical test of alternative approaches
10.1016/0378-7206(81)90059-8 · 1981 · External reference
Refinement and reassess of the SERVQUAL scale
1991 · External reference
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
1988 · External reference
Measurement of computer user satisfaction
1977 · External reference
Service quality: a measure of information systems effectiveness
10.2307/249687 · 1995 · External reference
Validating and applying user satisfaction as a measure of MIS success in small organizations
10.1016/0378-7206(87)90040-1 · 1987 · External reference
What makes computer users happy?
10.1145/6138.6140 · 1986 · External reference
Measuring user satisfaction as a function of the gap between users' perception of information systems performance and user expectations
1994 · External reference
Management information systems: appreciation and involvement
10.1287/mnsc.21.2.178 · 1974 · External reference
The effects of information system user expectations on their performance and perceptions
10.2307/249589 · 1993 · External reference
Outsourcing: The decision
1991 · External reference
The nature and determinants of customer expectations of service
10.1177/0092070393211001 · 1993 · External reference
