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References from ‘Mind the Gap’: diagnosing the relationship between the IT organisation and the rest of the business. Local targets link to admitted publications; unresolved targets remain external evidence.
Infusing learning into the information systems organisation
10.1057/palgrave.ejis.3000257 · 1997 · External reference
New information systems leaders: a changing role in a changing world
10.2307/249732 · 1992 · External reference
A credibility equation for IT specialists
1997 · External reference
Towards a better understanding of information technology: a comparative case study
10.2307/249735 · 1992 · External reference
Top management ownership of the strategy problem
10.1016/s0024-6301(96)00112-4 · 1997 · External reference
Whose responsibility is IT management?
1992 · External reference
Alignment of the IS functions with the enterprise: towards a model of antecedents
10.2307/249521 · 1994 · External reference
Unresolved reference
1979 · External reference
Unresolved reference
1993 · External reference
SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurements of service quality
10.2307/1252256 · 1992 · External reference
10.1093/oso/9780195111682.001.0001
10.1093/oso/9780195111682.001.0001 · External reference
Perceived usefulness, perceived ease of use, and user acceptance of information technology
10.2307/249008 · 1989 · External reference
The measurement of end-user computing satisfaction
10.2307/248851 · 1988 · External reference
Linking IT and business strategy: the role and responsibility of senior management
10.1016/0263-2373(96)00005-9 · 1996 · External reference
Six principles of high-performance IT
1997 · External reference
The risks of outsourcing IT
1996 · External reference
Integrating IS and organisation: a frame work of organisational fit
1996 · External reference
Unresolved reference
1989 · External reference
Configuring the IS function in complex organisations
1997 · External reference
Is your CIO adding value
1994 · External reference
Unresolved reference
External reference
Unresolved reference
1993 · External reference
The IT function: changing capabilities and skills
1997 · External reference
Understanding the CEO/CIO Relationship
10.2307/249730 · 1992 · External reference
Integrating case study and survey research methods: an example in information systems
10.1057/ejis.1994.12 · 1994 · External reference
Unresolved reference
1973 · External reference
Unresolved reference
External reference
Unresolved reference
1991 · External reference
The effect of service quality and partnership on the outsourcing of information systems functions
10.1080/07421222.1996.11518102 · 1986 · External reference
Strategic alignment: leveraging information technology for transforming organisations
10.1147/sj.382.0472 · 1993 · External reference
The role of the corporate IT function in the federal IT organisation
1996 · External reference
The information system as a competitive weapon
10.1145/2135.2137 · 1984 · External reference
Managing strategic change-strategy, culture and action
10.1016/0024-6301(92)90307-n · 1992 · External reference
Creating competitive advantage with interorganisational information systems
10.2307/248839 · 1988 · External reference
Combining qualitative and quantitative methods in information systems research: a case study
10.2307/249133 · 1988 · External reference
Information technology and the management difference: a fusion map
10.1147/sj.321.0017 · 1993 · External reference
Pragmatic perspectives on the measurement of information systems service quality
10.2307/249421 · 1997 · External reference
Strategic information systems revisited: a study in sustainability and performance
10.2307/249609 · 1994 · External reference
Unresolved reference
External reference
Innovation strategies for the adoption of new information technology in government: an Australian experience
10.1002/(sici)1099-162x(199610)16:4<317::aid-pad884>3.0.co;2-e · 1996 · External reference
Unresolved reference
1995 · External reference
The value of selective IT sourcing
1996 · External reference
Measuring service quality: a test-retest reliability investigation of SERVQUAL
1997 · External reference
Integrating positivist and interpretative approaches to organisational research
10.1287/orsc.2.4.342 · 1991 · External reference
Unresolved reference
1985 · External reference
Information technology and sustained competitive advantage: a resource-based analysis
10.2307/249630 · 1995 · External reference
Unresolved reference
External reference
How to manage an IT outsourcing alliance
1995 · External reference
Unresolved reference
1984 · External reference
Studying information technology in organisations: research approaches and assumptions
10.1287/isre.2.1.1 · 1991 · External reference
SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality
1988 · External reference
Gaps within the IS department: barriers to service quality
10.1080/026839698344837 · 1998 · External reference
Service quality: a measure of information systems effectiveness
10.2307/249687 · 1995 · External reference
Measuring information systems service quality: concerns for a complete canvas
10.2307/249420 · 1997 · External reference
Information technology as competitive advantage: the role of human, business and technology resources
10.1002/(sici)1097-0266(199705)18:5<375::aid-smj876>3.0.co;2-7 · 1997 · External reference
Unresolved reference
External reference
Information technology as a service operation
10.1057/jit.1992.26 · 1992 · External reference
The changing role of the information systems executive: a critical success factors perspective
1982 · External reference
Eight imperatives for the new IT organisation
1996 · External reference
Unresolved reference
External reference
Systems delivery: evolving new strategies
1992 · External reference
Develop long-term competitiveness through IT assets
1996 · External reference
Management and information technology: two cultures in collision?
1992 · External reference
Concepts of culture and organisational analysis
10.2307/2392246 · 1983 · External reference
Executive of functional manager? The nature of the CIOs job
10.2307/249731 · 1992 · External reference
Unresolved reference
External reference
Beyond outsourcing: managing IT resources as a value centre
1997 · External reference
IT induced business reconfiguration
1991 · External reference
The shifting logic of the IS organisation: from technical portfolio to relationship
1994 · External reference
Measuring information systems service quality: concerns on the use of SERVQUAL questionnaire
10.2307/249419 · 1997 · External reference
The fact of fiction in organisational ethnography
1979 · External reference
The centrally decentralised IS organisation
1990 · External reference
Interpretative case studies in IS research: nature and method
10.1057/ejis.1995.9 · 1985 · External reference
Unresolved reference
1996 · External reference
Reconciling the IT/business relationship: a troubled marriage in need of guidance
10.1016/s0963-8687(96)80022-9 · 1996 · External reference
Evaluation and realisation of IS/IT benefits: an empirical study of current practice
10.1057/ejis.1996.3 · 1996 · External reference
10.1016/s0963-8687(96)01054-2 · 1997 · Admitted local publication
Unresolved reference
1994 · External reference
Unresolved reference
1990 · External reference