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References from The relationship between integrated logistics and customer service. Local targets link to admitted publications; unresolved targets remain external evidence.
Unresolved reference
1992 · External reference
Improving the logistics/marketing/sales interface
1991 · External reference
Adding value by distribution
1992 · External reference
Unresolved reference
1989 · External reference
Unresolved reference
1991 · External reference
The service factory
1989 · External reference
Logistics performance: definition and measurement
10.1108/09600039410055981 · 1994 · External reference
Unresolved reference
1994 · External reference
Managing channel relationships
1990 · External reference
The firm as a value-added system: integrating logistics, operations and purchasing
10.1108/09600039510089695 · 1995 · External reference
Just-in-time exchange relationships in industrial markets
10.2307/1251633 · 1988 · External reference
Toward valid measures of public sector productivity: performance measures in urban transit
10.1287/mnsc.28.4.379 · 1986 · External reference
Unresolved reference
1993 · External reference
A re-examination of the integrated distribution concept
1984 · External reference
Integrated logistics: The perceptions and the future
1991 · External reference
The effects of information availability on logistics integration
1995 · External reference
Quality and logistics: A framework for strategic integration
10.1108/eb014703 · 1988 · External reference
Disintegration and re-integration: logistics of the 21st Century
10.1108/09574099310804948 · 1993 · External reference
An appraisal of the integrated physical distribution management concept
10.1108/eb014439 · 1978 · External reference
Creating logistics customer value
1992 · External reference
An empirical study of inter-organizational functional integration and total costs
1994 · External reference
Measuring customer service in distribution
10.1108/eum0000000000415 · 1992 · External reference
Managing channel relations in the 21st Century
1993 · External reference
Physical distribution service: a fundamental marketing concept
10.1007/bf02726354 · 1989 · External reference
Characteristics of partnership success: partnership attributes, communication behavior and conflict resolution techniques
10.1002/smj.4250150205 · 1994 · External reference
Selling the process, not just the product
1991 · External reference
Selling the process, not just the product
1991 · External reference
Selling the process, not just the product
1991 · External reference
Gaining competitive advantage through customer satisfaction
10.1016/0263-2373(91)90085-5 · 1991 · External reference
A conceptual model of service quality and its implications for further research
10.2307/1251430 · 1985 · External reference
The customer service concept
1981 · External reference
Improved customer service: measuring the payoff
10.1108/eb039463 · 1992 · External reference
Unresolved reference
1995 · External reference
The physical distribution concept as a philosophy of business
10.1108/eb014665 · 1987 · External reference
Accomplishing marketing channel change: paths and pitfalls
10.1016/0263-2373(93)90018-d · 1993 · External reference
