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References from E‐relationship marketing: changes in traditional marketing as an outcome of electronic customer relationship management. Local targets link to admitted publications; unresolved targets remain external evidence.
10.1108/09576050110360106
10.1108/09576050110360106 · External reference
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10.1080/10864415.2001.11044232
10.1080/10864415.2001.11044232 · External reference
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