Research graph
References from Socially (dis)connected consumer trust in AI technologies: a systematic review and research agenda. Local targets link to admitted publications; unresolved targets remain external evidence.
How testing impacts willingness to use and share autonomous shuttles with strangers: the mediating effects of trust and optimism
10.1080/10447318.2024.2352220 · 2024 · External reference
I will be with you Alexa! the impact of intelligent virtual assistant’s authenticity and personalization on user reusage intentions
10.1016/j.chb.2023.107711 · 2023 · External reference
Unresolved reference
1973 · External reference
Digital privacy education: customized interventions for U.S. older and younger adults in rural and urban settings
10.1016/j.techsoc.2024.102805 · 2025 · External reference
Human–robot companionship: cultural ideas, limitations, and aspirations. An analysis of sex robot marketing videos
10.1007/s12369-022-00865-2 · 2022 · External reference
The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations
10.1037/0022-3514.51.6.1173 · 1986 · External reference
The need to belong: desire for interpersonal attachments as a fundamental human motivation
10.1037/0033-2909.117.3.497 · 1995 · External reference
Machine talk: how verbal embodiment in conversational AI shapes consumer–brand relationships
10.1093/jcr/ucad014 · 2023 · External reference
Toward a more robust theory and measure of social presence: review and suggested criteria
10.1162/105474603322761270 · 2003 · External reference
Unresolved reference
2016 · External reference
Loneliness as a specific risk factor for depressive symptoms: cross-sectional and longitudinal analyses
10.1037/0882-7974.21.1.140 · 2006 · External reference
The effects of avatar human-likeness on psychological closeness in virtual reality
10.1002/mar.22168 · 2025 · External reference
Social media privacy management strategies: a SEM analysis of user privacy behaviors
10.1016/j.comcom.2021.04.012 · 2021 · External reference
Unresolved reference
2018 · External reference
AI companions reduce loneliness
10.1093/jcr/ucaf040 · 2025 · External reference
Unresolved reference
1993 · External reference
Anxiety, depression, loneliness and social network in the elderly: longitudinal associations from the Irish longitudinal study on ageing (TILDA)
10.1016/j.jad.2018.12.043 · 2019 · External reference
Investments in consumer relationships: a cross-country and cross-industry exploration
10.1509/jmkg.65.4.33.18386 · 2001 · External reference
On seeing human: a three-factor theory of anthropomorphism
10.1037/0033-295x.114.4.864 · 2007 · External reference
A theory of social comparison processes
10.1177/001872675400700202 · 1954 · External reference
A review of loneliness: concept and definitions, determinants and consequences
10.1017/s0959259898008090 · 1998 · External reference
Human trust in artificial intelligence: review of empirical research
10.5465/annals.2018.0057 · 2020 · External reference
Machines like us and people like you: toward human–robot shared experience
10.1089/cyber.2021.29216.aga · 2021 · External reference
Marketing in the metaverse: conceptual understanding, framework, and research agenda
10.1016/j.jbusres.2022.113420 · 2023 · External reference
10.4135/9781483329529.n12
10.4135/9781483329529.n12 · 2008 · External reference
Task-technology fit and individual performance
10.2307/249689 · 1995 · External reference
Loneliness in everyday life: cardiovascular activity, psychosocial context, and health behaviors
10.1037/0022-3514.85.1.105 · 2003 · External reference
Deploying artificial intelligence in services to aid vulnerable consumers
10.1007/s11747-023-00986-8 · 2024 · External reference
Engaging consumers through artificially intelligent technologies: systematic review, conceptual model, and further research
10.1002/mar.21957 · 2024 · External reference
Mass communication and para-social interaction: observations on intimacy at a distance
10.1080/00332747.1956.11023049 · 1956 · External reference
Speaking vs. listening? Balance conversation attributes of voice assistants for better voice marketing
10.1016/j.ijresmar.2022.04.006 · 2023 · External reference
Anticipated emotions in initial trust evaluations of a drone system based on performance and process information
10.1080/10447318.2019.1642616 · 2020 · External reference
From exclusion to connection: the role of anthropomorphic chatbots in shaping customer responses post-social exclusion
10.1080/15332861.2024.2375965 · 2024 · External reference
Getting the privacy calculus right: analyzing the relations between privacy concerns, expected benefits, and self-disclosure using response surface analysis
10.5817/cp2022-4-1 · 2022 · External reference
Consumer trust: meta-analysis of 50 years of empirical research
10.1093/jcr/ucad065 · 2024 · External reference
10.4135/9781483329529.n10
10.4135/9781483329529.n10 · 2008 · External reference
Customer engagement in service
10.1007/s11747-017-0565-2 · 2019 · External reference
Understanding user participation from the perspective of psychological ownership: the moderating role of social distance
10.1016/j.chb.2019.106207 · 2020 · External reference
Privacy as a concept and a social issue: a multidimensional developmental theory
10.1111/j.1540-4560.1977.tb01880.x · 1977 · External reference
Alexa, what do we know about conversational commerce? Insights from a systematic literature review
10.1002/mar.21654 · 2022 · External reference
AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants
10.1016/j.ijhm.2024.103879 · 2024 · External reference
Balancing identity diversity and product contexts: understanding consumer trust in AI-enhanced chatbot services
10.1016/j.jretconser.2024.104205 · 2025 · External reference
Effects of adapting to user pitch on rapport perception, behavior, and state with a social robotic learning companion
10.1007/s11257-020-09267-3 · 2021 · External reference
Artificial intelligence service recovery: the role of empathic response in hospitality customers’ continuous usage intention
10.1016/j.chb.2021.106993 · 2022 · External reference
The desire for unique consumer products: a new individual differences scale
10.1002/(sici)1520-6793(199709)14:6%3c601::aid-mar5%3e3.0.co;2-b · 1997 · External reference
A framework for conceptual contributions in marketing
10.1509/jmkg.75.4.136 · 2011 · External reference
Exploring older adults’ beliefs about the use of intelligent assistants for consumer health information management: a participatory design study
10.2196/15381 · 2019 · External reference
An integrative model of organizational trust
10.2307/258792 · 1995 · External reference
All the lonely people: an integrated review and research agenda on work and loneliness
10.1177/01492063241313320 · 2025 · External reference
Information disclosure in the era of voice technology
10.1177/00222429221138286 · 2023 · External reference
Talk to me, I’m secure: investigating information disclosure to AI chatbots in the context of privacy calculus
10.1108/oir-06-2024-0375 · 2025 · External reference
Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement
10.1371/journal.pmed.1000097 · 2009 · External reference
The commitment-trust theory of relationship marketing
10.1177/002224299405800302 · 1994 · External reference
Machines and mindlessness: social responses to computers
10.1111/0022-4537.00153 · 2000 · External reference
Computers are social actors
10.1145/259963.260288 · 1994 · External reference
The prediction of interpersonal attraction
10.1037/h0046141 · 1956 · External reference
The PRISMA 2020 statement: an updated guideline for reporting systematic reviews
10.1136/bmj.n71 · 2021 · External reference
Review articles: purpose, process, and structure
10.1007/s11747-017-0563-4 · 2018 · External reference
How time, living situation, and stress related to technology influence user acceptance and usability of a socialization service for older adults and their formal and informal caregivers: six-month pilot study
10.2196/54736 · 2024 · External reference
Consumer–machine relationships in the age of artificial intelligence: systematic literature review and research directions
10.1002/mar.21853 · 2023 · External reference
Alexa, she’s not human but… unveiling the drivers of consumers’ trust in voice-based artificial intelligence
10.1002/mar.21457 · 2021 · External reference
Identifying psychological features of robots that encourage and discourage trust
10.1016/j.chb.2022.107301 · 2022 · External reference
Consumers and artificial intelligence: an experiential perspective
10.1177/0022242920953847 · 2021 · External reference
Systematic review: trust-building factors and implications for conversational agent design
10.1080/10447318.2020.1807710 · 2020 · External reference
Smart banking chatbots and consumer engagement: the role of trust and privacy in AI-driven banking
10.1080/0965254x.2025.2481140 · 2025 · External reference
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
10.1108/ijchm-10-2020-1214 · 2021 · External reference
Unreal influence: leveraging AI in influencer marketing
10.1108/ejm-12-2019-0949 · 2022 · External reference
Texting with humanlike conversational agents: designing for anthropomorphism
10.17705/1jais.00685 · 2021 · External reference
On the meaning of alienation
10.2307/2088565 · 1959 · External reference
Balancing trust and distrust in generative AI chatbot adoption: a case study from China
10.1080/02642069.2025.2487819 · 2025 · External reference
Effect of location-based advertising filtering mechanism in smart service
10.1016/j.jretconser.2024.104113 · 2025 · External reference
Coping with loneliness through consumption
10.1002/jcpy.1329 · 2022 · External reference
Hey Alexa–order groceries for me: the effect of consumer–VAI emotional attachment on satisfaction and repurchase intention
10.1108/ejm-12-2019-0942 · 2022 · External reference
My chatbot companion – a study of human-chatbot relationships
10.1016/j.ijhcs.2021.102601 · 2021 · External reference
Literature review as a research methodology: an overview and guidelines
10.1016/j.jbusres.2019.07.039 · 2019 · External reference
Unresolved reference
External reference
10.4324/9780203505984-16
10.4324/9780203505984-16 · 2004 · External reference
How does modality matter? Investigating the synthesis and effects of multi-modal robot behavior on social intelligence
10.1007/s12369-021-00839-w · 2022 · External reference
Towards a methodology for developing evidence-informed management knowledge by means of systematic review
10.1111/1467-8551.00375 · 2003 · External reference
Construal-level theory of psychological distance
10.1037/a0018963 · 2010 · External reference
Lower artificial intelligence literacy predicts greater AI receptivity
10.1177/00222429251314491 · 2025 · External reference
From tools to trusted allies: understanding how IoT devices foster deep consumer relationships and enhance CRM
10.1108/jrim-10-2024-0484 · 2025 · External reference
Adoption of shopper-facing technologies under social distancing: a conceptualisation and an interplay between task-technology fit and technology trust
10.1016/j.chb.2021.106900 · 2021 · External reference
Ostracism: a temporal need-threat model
10.1016/s0065-2601(08)00406-1 · 2009 · External reference
Cyberostracism: effects of being ignored over the internet
10.1037/0022-3514.79.5.748 · 2000 · External reference
How anthropomorphic features in service robots foster co-creation and wellbeing among gen Z consumers
10.1108/yc-12-2024-2361 · 2025 · External reference
Friend, mentor, lover: does chatbot engagement lead to psychological dependence?
10.1108/josm-02-2022-0072 · 2023 · External reference
The role of Push-Pull technology in privacy calculus: the case of Location-Based services
10.2753/mis0742-1222260305 · 2009 · External reference
Can I be more social with a chatbot?: social connectedness through interactions of autistic adults with a conversational virtual human
10.1080/10447318.2023.2292880 · 2024 · External reference
Humanlike service robots: a systematic literature review and research agenda
10.1002/mar.22099 · 2024 · External reference
Integrating TTF and UTAUT to explain mobile banking user adoption
10.1016/j.chb.2010.01.013 · 2010 · External reference
The desire for unique consumer products: a new individual differences scale
10.1002/(sici)1520-6793(199709)14:6%3c601::aid-mar5%3e3.0.co;2-b · ExternalCitation · doi-reference
Coping with loneliness through consumption
10.1002/jcpy.1329 · ExternalCitation · doi-reference
Alexa, she’s not human but… unveiling the drivers of consumers’ trust in voice-based artificial intelligence
10.1002/mar.21457 · ExternalCitation · doi-reference
Alexa, what do we know about conversational commerce? Insights from a systematic literature review
10.1002/mar.21654 · ExternalCitation · doi-reference
Consumer–machine relationships in the age of artificial intelligence: systematic literature review and research directions
10.1002/mar.21853 · ExternalCitation · doi-reference
Engaging consumers through artificially intelligent technologies: systematic review, conceptual model, and further research
10.1002/mar.21957 · ExternalCitation · doi-reference
Humanlike service robots: a systematic literature review and research agenda
10.1002/mar.22099 · ExternalCitation · doi-reference
The effects of avatar human-likeness on psychological closeness in virtual reality
10.1002/mar.22168 · ExternalCitation · doi-reference
Effects of adapting to user pitch on rapport perception, behavior, and state with a social robotic learning companion
10.1007/s11257-020-09267-3 · ExternalCitation · doi-reference
Review articles: purpose, process, and structure
10.1007/s11747-017-0563-4 · ExternalCitation · doi-reference
Customer engagement in service
10.1007/s11747-017-0565-2 · ExternalCitation · doi-reference
Deploying artificial intelligence in services to aid vulnerable consumers
10.1007/s11747-023-00986-8 · ExternalCitation · doi-reference
How does modality matter? Investigating the synthesis and effects of multi-modal robot behavior on social intelligence
10.1007/s12369-021-00839-w · ExternalCitation · doi-reference
Human–robot companionship: cultural ideas, limitations, and aspirations. An analysis of sex robot marketing videos
10.1007/s12369-022-00865-2 · ExternalCitation · doi-reference
Integrating TTF and UTAUT to explain mobile banking user adoption
10.1016/j.chb.2010.01.013 · ExternalCitation · doi-reference
Understanding user participation from the perspective of psychological ownership: the moderating role of social distance
10.1016/j.chb.2019.106207 · ExternalCitation · doi-reference
Adoption of shopper-facing technologies under social distancing: a conceptualisation and an interplay between task-technology fit and technology trust
10.1016/j.chb.2021.106900 · ExternalCitation · doi-reference
Artificial intelligence service recovery: the role of empathic response in hospitality customers’ continuous usage intention
10.1016/j.chb.2021.106993 · ExternalCitation · doi-reference
Identifying psychological features of robots that encourage and discourage trust
10.1016/j.chb.2022.107301 · ExternalCitation · doi-reference
I will be with you Alexa! the impact of intelligent virtual assistant’s authenticity and personalization on user reusage intentions
10.1016/j.chb.2023.107711 · ExternalCitation · doi-reference
Social media privacy management strategies: a SEM analysis of user privacy behaviors
10.1016/j.comcom.2021.04.012 · ExternalCitation · doi-reference
My chatbot companion – a study of human-chatbot relationships
10.1016/j.ijhcs.2021.102601 · ExternalCitation · doi-reference
AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants
10.1016/j.ijhm.2024.103879 · ExternalCitation · doi-reference
Speaking vs. listening? Balance conversation attributes of voice assistants for better voice marketing
10.1016/j.ijresmar.2022.04.006 · ExternalCitation · doi-reference
Anxiety, depression, loneliness and social network in the elderly: longitudinal associations from the Irish longitudinal study on ageing (TILDA)
10.1016/j.jad.2018.12.043 · ExternalCitation · doi-reference
Literature review as a research methodology: an overview and guidelines
10.1016/j.jbusres.2019.07.039 · ExternalCitation · doi-reference
Marketing in the metaverse: conceptual understanding, framework, and research agenda
10.1016/j.jbusres.2022.113420 · ExternalCitation · doi-reference
Effect of location-based advertising filtering mechanism in smart service
10.1016/j.jretconser.2024.104113 · ExternalCitation · doi-reference
Balancing identity diversity and product contexts: understanding consumer trust in AI-enhanced chatbot services
10.1016/j.jretconser.2024.104205 · ExternalCitation · doi-reference
Digital privacy education: customized interventions for U.S. older and younger adults in rural and urban settings
10.1016/j.techsoc.2024.102805 · ExternalCitation · doi-reference
Ostracism: a temporal need-threat model
10.1016/s0065-2601(08)00406-1 · ExternalCitation · doi-reference
A review of loneliness: concept and definitions, determinants and consequences
10.1017/s0959259898008090 · ExternalCitation · doi-reference
The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations
10.1037/0022-3514.51.6.1173 · ExternalCitation · doi-reference
Cyberostracism: effects of being ignored over the internet
10.1037/0022-3514.79.5.748 · ExternalCitation · doi-reference
Loneliness in everyday life: cardiovascular activity, psychosocial context, and health behaviors
10.1037/0022-3514.85.1.105 · ExternalCitation · doi-reference
The need to belong: desire for interpersonal attachments as a fundamental human motivation
10.1037/0033-2909.117.3.497 · ExternalCitation · doi-reference
On seeing human: a three-factor theory of anthropomorphism
10.1037/0033-295x.114.4.864 · ExternalCitation · doi-reference
Loneliness as a specific risk factor for depressive symptoms: cross-sectional and longitudinal analyses
10.1037/0882-7974.21.1.140 · ExternalCitation · doi-reference
Construal-level theory of psychological distance
10.1037/a0018963 · ExternalCitation · doi-reference
The prediction of interpersonal attraction
10.1037/h0046141 · ExternalCitation · doi-reference
Mass communication and para-social interaction: observations on intimacy at a distance
10.1080/00332747.1956.11023049 · ExternalCitation · doi-reference
Balancing trust and distrust in generative AI chatbot adoption: a case study from China
10.1080/02642069.2025.2487819 · ExternalCitation · doi-reference
Smart banking chatbots and consumer engagement: the role of trust and privacy in AI-driven banking
10.1080/0965254x.2025.2481140 · ExternalCitation · doi-reference
Anticipated emotions in initial trust evaluations of a drone system based on performance and process information
10.1080/10447318.2019.1642616 · ExternalCitation · doi-reference
Systematic review: trust-building factors and implications for conversational agent design
10.1080/10447318.2020.1807710 · ExternalCitation · doi-reference
Can I be more social with a chatbot?: social connectedness through interactions of autistic adults with a conversational virtual human
10.1080/10447318.2023.2292880 · ExternalCitation · doi-reference
How testing impacts willingness to use and share autonomous shuttles with strangers: the mediating effects of trust and optimism
10.1080/10447318.2024.2352220 · ExternalCitation · doi-reference
From exclusion to connection: the role of anthropomorphic chatbots in shaping customer responses post-social exclusion
10.1080/15332861.2024.2375965 · ExternalCitation · doi-reference
Machines like us and people like you: toward human–robot shared experience
10.1089/cyber.2021.29216.aga · ExternalCitation · doi-reference
Machine talk: how verbal embodiment in conversational AI shapes consumer–brand relationships
10.1093/jcr/ucad014 · ExternalCitation · doi-reference
Consumer trust: meta-analysis of 50 years of empirical research
10.1093/jcr/ucad065 · ExternalCitation · doi-reference
AI companions reduce loneliness
10.1093/jcr/ucaf040 · ExternalCitation · doi-reference
Hey Alexa–order groceries for me: the effect of consumer–VAI emotional attachment on satisfaction and repurchase intention
10.1108/ejm-12-2019-0942 · ExternalCitation · doi-reference
Unreal influence: leveraging AI in influencer marketing
10.1108/ejm-12-2019-0949 · ExternalCitation · doi-reference
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
10.1108/ijchm-10-2020-1214 · ExternalCitation · doi-reference
Friend, mentor, lover: does chatbot engagement lead to psychological dependence?
10.1108/josm-02-2022-0072 · ExternalCitation · doi-reference
From tools to trusted allies: understanding how IoT devices foster deep consumer relationships and enhance CRM
10.1108/jrim-10-2024-0484 · ExternalCitation · doi-reference
Talk to me, I’m secure: investigating information disclosure to AI chatbots in the context of privacy calculus
10.1108/oir-06-2024-0375 · ExternalCitation · doi-reference
How anthropomorphic features in service robots foster co-creation and wellbeing among gen Z consumers
10.1108/yc-12-2024-2361 · ExternalCitation · doi-reference
Machines and mindlessness: social responses to computers
10.1111/0022-4537.00153 · ExternalCitation · doi-reference
Towards a methodology for developing evidence-informed management knowledge by means of systematic review
10.1111/1467-8551.00375 · ExternalCitation · doi-reference
Privacy as a concept and a social issue: a multidimensional developmental theory
10.1111/j.1540-4560.1977.tb01880.x · ExternalCitation · doi-reference
The PRISMA 2020 statement: an updated guideline for reporting systematic reviews
10.1136/bmj.n71 · ExternalCitation · doi-reference
Computers are social actors
10.1145/259963.260288 · ExternalCitation · doi-reference
Toward a more robust theory and measure of social presence: review and suggested criteria
10.1162/105474603322761270 · ExternalCitation · doi-reference
A theory of social comparison processes
10.1177/001872675400700202 · ExternalCitation · doi-reference
Consumers and artificial intelligence: an experiential perspective
10.1177/0022242920953847 · ExternalCitation · doi-reference
Information disclosure in the era of voice technology
10.1177/00222429221138286 · ExternalCitation · doi-reference
Lower artificial intelligence literacy predicts greater AI receptivity
10.1177/00222429251314491 · ExternalCitation · doi-reference
The commitment-trust theory of relationship marketing
10.1177/002224299405800302 · ExternalCitation · doi-reference
All the lonely people: an integrated review and research agenda on work and loneliness
10.1177/01492063241313320 · ExternalCitation · doi-reference
Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement
10.1371/journal.pmed.1000097 · ExternalCitation · doi-reference
Investments in consumer relationships: a cross-country and cross-industry exploration
10.1509/jmkg.65.4.33.18386 · ExternalCitation · doi-reference
A framework for conceptual contributions in marketing
10.1509/jmkg.75.4.136 · ExternalCitation · doi-reference
Texting with humanlike conversational agents: designing for anthropomorphism
10.17705/1jais.00685 · ExternalCitation · doi-reference
Exploring older adults’ beliefs about the use of intelligent assistants for consumer health information management: a participatory design study
10.2196/15381 · ExternalCitation · doi-reference
How time, living situation, and stress related to technology influence user acceptance and usability of a socialization service for older adults and their formal and informal caregivers: six-month pilot study
10.2196/54736 · ExternalCitation · doi-reference
On the meaning of alienation
10.2307/2088565 · ExternalCitation · doi-reference
Task-technology fit and individual performance
10.2307/249689 · ExternalCitation · doi-reference
An integrative model of organizational trust
10.2307/258792 · ExternalCitation · doi-reference
The role of Push-Pull technology in privacy calculus: the case of Location-Based services
10.2753/mis0742-1222260305 · ExternalCitation · doi-reference
10.4135/9781483329529.n10
10.4135/9781483329529.n10 · ExternalCitation · doi-reference
10.4135/9781483329529.n12
10.4135/9781483329529.n12 · ExternalCitation · doi-reference
10.4324/9780203505984-16
10.4324/9780203505984-16 · ExternalCitation · doi-reference
Human trust in artificial intelligence: review of empirical research
10.5465/annals.2018.0057 · ExternalCitation · doi-reference
Getting the privacy calculus right: analyzing the relations between privacy concerns, expected benefits, and self-disclosure using response surface analysis
10.5817/cp2022-4-1 · ExternalCitation · doi-reference
