Research graph
References from Decoding chatbot success in hospitality: affective and cognitive pathways driving consumer endorsement and usage of hotel apps. Local targets link to admitted publications; unresolved targets remain external evidence.
Artificial intelligence techniques in Egyptian hotels: current status and prospective
10.21608/ejth.2023.303527 · 2023 · External reference
Eco-innovation drivers and their impact on tourism and the hospitality business in Egypt
10.3390/admsci13070167 · 2023 · External reference
Faith in metaverse: understanding adoption intentions of metaverse amongst the Muslim students
10.1108/jima-01-2024-0051 · 2024 · External reference
Unresolved reference
2019 · External reference
Robots vs humans: an examination of emotional and cognitive responses in upselling and cross-selling
10.1108/jhtt-07-2024-0416 · 2025 · External reference
Subtle success of digitalization in hospitality: a triangulation study
10.1108/jhtt-05-2024-0317 · 2025 · External reference
Unresolved reference
1988 · External reference
Bridging the gap: how psychological and social dynamics influence guest loyalty in AI-driven interactions
10.1108/jhtt-07-2025-0595 · 2026 · External reference
Technology acceptance model: TAM. Al-Suqri, MN, Al-Aufi, AS
1989 · External reference
Unresolved reference
2021 · External reference
Hotel digital intelligence capability: dimension exploration and scale development
10.1108/jhtt-07-2024-0419 · 2025 · External reference
Unresolved reference
External reference
Revolutionizing hospitality: strategic integration of innovation management embracing technological innovation for enhanced customer experiences
10.47577/business.v7i.10585 · 2024 · External reference
A mixed-method and NLP assisted analysis of chatbot usage in the hospitality industry using correlation and Word2Vec
10.21863/ijhts/2025.18.1.008 · 2025 · External reference
The impact of service robot compatibility on hospitality employee learning behaviors: a transformative learning perspective
10.1080/19368623.2024.2425670 · 2025 · External reference
Confirmatory tetrad analysis in PLS path modeling
10.1016/j.jbusres.2008.01.012 · 2008 · External reference
A deep learning-based hybrid PLS-SEM-ANN approach for predicting factors improving AI-driven decision-making proficiency for future leaders
10.1108/jieb-05-2024-0058 · 2025 · External reference
When to use and how to report the results of PLS-SEM
10.1108/ebr-11-2018-0203 · 2019 · External reference
From redundancy to delight: towards optimized organizational outcomes
2024 · External reference
Building consumer trust in the ChatGPT’s era: insights from the hospitality industry
2025 · External reference
Using PLS path modeling in new technology research: updated guidelines
10.1108/imds-09-2015-0382 · 2016 · External reference
Role of social media influencers on marketing of sustainable hotels: gratification and the parasocial interaction perspective
10.1080/19368623.2024.2315947 · 2024 · External reference
Mass communication and para-social interaction: observations on intimacy at a distance
10.1080/00332747.1956.11023049 · 1956 · External reference
Gaps between customer compatibility and usage intentions: the moderation function of subjective norms towards chatbot-powered hotel apps
10.1016/j.ijhm.2024.103910 · 2024 · External reference
The Industry 5.0 framework: viability-based integration of the resilience, sustainability, and human-centricity perspectives
10.1080/00207543.2022.2118892 · 2023 · External reference
How vicarious learning increases users' knowledge adoption in live streaming: the roles of parasocial interaction, social media affordances, and knowledge consensus
10.1016/j.ipm.2023.103599 · 2024 · External reference
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value
10.1108/jhtt-07-2020-0176 · 2021 · External reference
The emotional consumer: sustainable luxury choices amid climate change
10.1016/j.ijhm.2025.104290 · 2025 · External reference
Harman's single factor test in PLS-SEM: checking for common method bias
2020 · External reference
From influence to identity: a review of parasocial relationships and consumer brand attachment in the social media era
2025 · External reference
Enhancing customers' continued mobile app use in the service industry
10.1108/jsm-01-2017-0015 · 2018 · External reference
Souvenir shopping experiences: a case study of Chinese tourists in North Korea
10.1016/j.tourman.2017.08.006 · 2018 · External reference
An evaluation of WLSMV and Bayesian methods for confirmatory factor analysis with categorical indicators
10.1504/ijqre.2014.060972 · 2014 · External reference
The role of chatgpt on customer service in the hospitality industry: an exploratory study of hospitality workers' experiences and perceptions
10.20867/thm.29.4.9 · 2023 · External reference
Social media influencers and followers' loneliness: the mediating roles of parasocial relationship, sense of belonging, and social support
10.1515/omgc-2024-0025 · 2024 · External reference
Foodstagramming unleashed: examining the role of social media involvement in enhancing the creative food tourism experience
10.1177/14673584241311295 · 2025 · External reference
Deciphering the path to eco-hospitality: a triple-lens approach to sustainability in five-star hotels
10.1108/jhti-08-2025-1022 · 2026 · External reference
Green servant leadership in action via a multi-level analysis of psychological climate's role across employees, managers, and guests in hotels
10.1016/j.ijhm.2027.104860 · 2027 · External reference
Developing an AI-Powered chatbot for customer service in the hospitality industry: a case study of Kawin home using ManyChat
2025 · External reference
Understanding user acceptance of AI-Driven chatbots in China's E-Commerce: the roles of perceived authenticity, usefulness, and risk
10.3390/systems13020071 · 2025 · External reference
A model to develop chatbots for assisting the teaching and learning process
10.3390/s22155532 · 2022 · External reference
Using social distancing technology in hotels: a social exchange perspective
10.1108/ijchm-12-2020-1403 · 2021 · External reference
The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry
10.1108/cbth-06-2022-0131 · 2023 · External reference
The role of international organizations and education in the development of tourism potential of countries
2024 · External reference
Impact of artificial intelligence (AI) chatbot characteristics on customer experience and customer satisfaction
10.1080/21639159.2024.2362654 · 2024 · External reference
Adoption of AI-based chatbots for hospitality and tourism
10.1108/ijchm-04-2020-0259 · 2020 · External reference
Common method bias: it's bad, it's complex, it's widespread, and it's not easy to fix
10.1146/annurev-orgpsych-110721-040030 · 2024 · External reference
Crafting culinary identities: the artistry and creativity of TechnologyDesign and implementation in fine Dining-An actor-network theory perspective
2025 · External reference
Enhancing quality of life through tourist engagement and value co-creation: a dual-analysis via PLS-SEM and fsQCA
10.1108/jhti-10-2025-1160 · 2026 · External reference
Respect, reflect, return: how cultural sensitivity shapes the tourist experience in Salalah, Oman
10.1080/02508281.2026.2640381 · 2026 · External reference
Reporting and justifying the number of interview participants in organization and workplace research
10.1111/1467-8551.12182 · 2016 · External reference
Anthropomorphic chatbots as a catalyst for online customer experience (CX): the case of Egyptian consumers
10.1080/13527266.2025.2453229 · 2025 · External reference
Sustainability and luxury in hospitality: achieving compatibility for a better future
10.1080/15256480.2025.2476405 · 2025 · External reference
The future of grand challenges research: retiring a hopeful concept and endorsing research principles
10.1111/ijmr.12324 · 2023 · External reference
Design and implementation of AI chatbot for COLREGs training
10.1007/s13437-022-00284-0 · 2022 · External reference
10.4018/979-8-3693-1511-8.ch005
10.4018/979-8-3693-1511-8.ch005 · 2024 · External reference
How chatbots' social presence communication enhances consumer engagement: the mediating role of parasocial interaction and dialogue
10.1108/jrim-12-2019-0200 · 2021 · External reference
Exploring customer intention of chatbot in tourism and hospitality sectors: a systematic review and way forward
10.1080/02508281.2025.2486314 · 2025 · External reference
Parasocial interaction on tourism companies' social media sites: antecedents and consequences
10.1080/13683500.2020.1764915 · 2020 · External reference
Design and implementation of AI chatbot for COLREGs training
10.1007/s13437-022-00284-0 · ExternalCitation · doi-reference
Gaps between customer compatibility and usage intentions: the moderation function of subjective norms towards chatbot-powered hotel apps
10.1016/j.ijhm.2024.103910 · ExternalCitation · doi-reference
The emotional consumer: sustainable luxury choices amid climate change
10.1016/j.ijhm.2025.104290 · ExternalCitation · doi-reference
Green servant leadership in action via a multi-level analysis of psychological climate's role across employees, managers, and guests in hotels
10.1016/j.ijhm.2027.104860 · ExternalCitation · doi-reference
How vicarious learning increases users' knowledge adoption in live streaming: the roles of parasocial interaction, social media affordances, and knowledge consensus
10.1016/j.ipm.2023.103599 · ExternalCitation · doi-reference
Confirmatory tetrad analysis in PLS path modeling
10.1016/j.jbusres.2008.01.012 · ExternalCitation · doi-reference
Souvenir shopping experiences: a case study of Chinese tourists in North Korea
10.1016/j.tourman.2017.08.006 · ExternalCitation · doi-reference
The Industry 5.0 framework: viability-based integration of the resilience, sustainability, and human-centricity perspectives
10.1080/00207543.2022.2118892 · ExternalCitation · doi-reference
Mass communication and para-social interaction: observations on intimacy at a distance
10.1080/00332747.1956.11023049 · ExternalCitation · doi-reference
Exploring customer intention of chatbot in tourism and hospitality sectors: a systematic review and way forward
10.1080/02508281.2025.2486314 · ExternalCitation · doi-reference
Respect, reflect, return: how cultural sensitivity shapes the tourist experience in Salalah, Oman
10.1080/02508281.2026.2640381 · ExternalCitation · doi-reference
Anthropomorphic chatbots as a catalyst for online customer experience (CX): the case of Egyptian consumers
10.1080/13527266.2025.2453229 · ExternalCitation · doi-reference
Parasocial interaction on tourism companies' social media sites: antecedents and consequences
10.1080/13683500.2020.1764915 · ExternalCitation · doi-reference
Sustainability and luxury in hospitality: achieving compatibility for a better future
10.1080/15256480.2025.2476405 · ExternalCitation · doi-reference
Role of social media influencers on marketing of sustainable hotels: gratification and the parasocial interaction perspective
10.1080/19368623.2024.2315947 · ExternalCitation · doi-reference
The impact of service robot compatibility on hospitality employee learning behaviors: a transformative learning perspective
10.1080/19368623.2024.2425670 · ExternalCitation · doi-reference
Impact of artificial intelligence (AI) chatbot characteristics on customer experience and customer satisfaction
10.1080/21639159.2024.2362654 · ExternalCitation · doi-reference
The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry
10.1108/cbth-06-2022-0131 · ExternalCitation · doi-reference
When to use and how to report the results of PLS-SEM
10.1108/ebr-11-2018-0203 · ExternalCitation · doi-reference
Adoption of AI-based chatbots for hospitality and tourism
10.1108/ijchm-04-2020-0259 · ExternalCitation · doi-reference
Using social distancing technology in hotels: a social exchange perspective
10.1108/ijchm-12-2020-1403 · ExternalCitation · doi-reference
Using PLS path modeling in new technology research: updated guidelines
10.1108/imds-09-2015-0382 · ExternalCitation · doi-reference
Deciphering the path to eco-hospitality: a triple-lens approach to sustainability in five-star hotels
10.1108/jhti-08-2025-1022 · ExternalCitation · doi-reference
Enhancing quality of life through tourist engagement and value co-creation: a dual-analysis via PLS-SEM and fsQCA
10.1108/jhti-10-2025-1160 · ExternalCitation · doi-reference
Subtle success of digitalization in hospitality: a triangulation study
10.1108/jhtt-05-2024-0317 · ExternalCitation · doi-reference
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value
10.1108/jhtt-07-2020-0176 · ExternalCitation · doi-reference
Robots vs humans: an examination of emotional and cognitive responses in upselling and cross-selling
10.1108/jhtt-07-2024-0416 · ExternalCitation · doi-reference
Hotel digital intelligence capability: dimension exploration and scale development
10.1108/jhtt-07-2024-0419 · ExternalCitation · doi-reference
Bridging the gap: how psychological and social dynamics influence guest loyalty in AI-driven interactions
10.1108/jhtt-07-2025-0595 · ExternalCitation · doi-reference
A deep learning-based hybrid PLS-SEM-ANN approach for predicting factors improving AI-driven decision-making proficiency for future leaders
10.1108/jieb-05-2024-0058 · ExternalCitation · doi-reference
Faith in metaverse: understanding adoption intentions of metaverse amongst the Muslim students
10.1108/jima-01-2024-0051 · ExternalCitation · doi-reference
How chatbots' social presence communication enhances consumer engagement: the mediating role of parasocial interaction and dialogue
10.1108/jrim-12-2019-0200 · ExternalCitation · doi-reference
Enhancing customers' continued mobile app use in the service industry
10.1108/jsm-01-2017-0015 · ExternalCitation · doi-reference
Reporting and justifying the number of interview participants in organization and workplace research
10.1111/1467-8551.12182 · ExternalCitation · doi-reference
The future of grand challenges research: retiring a hopeful concept and endorsing research principles
10.1111/ijmr.12324 · ExternalCitation · doi-reference
Common method bias: it's bad, it's complex, it's widespread, and it's not easy to fix
10.1146/annurev-orgpsych-110721-040030 · ExternalCitation · doi-reference
Foodstagramming unleashed: examining the role of social media involvement in enhancing the creative food tourism experience
10.1177/14673584241311295 · ExternalCitation · doi-reference
An evaluation of WLSMV and Bayesian methods for confirmatory factor analysis with categorical indicators
10.1504/ijqre.2014.060972 · ExternalCitation · doi-reference
Social media influencers and followers' loneliness: the mediating roles of parasocial relationship, sense of belonging, and social support
10.1515/omgc-2024-0025 · ExternalCitation · doi-reference
The role of chatgpt on customer service in the hospitality industry: an exploratory study of hospitality workers' experiences and perceptions
10.20867/thm.29.4.9 · ExternalCitation · doi-reference
Artificial intelligence techniques in Egyptian hotels: current status and prospective
10.21608/ejth.2023.303527 · ExternalCitation · doi-reference
A mixed-method and NLP assisted analysis of chatbot usage in the hospitality industry using correlation and Word2Vec
10.21863/ijhts/2025.18.1.008 · ExternalCitation · doi-reference
Eco-innovation drivers and their impact on tourism and the hospitality business in Egypt
10.3390/admsci13070167 · ExternalCitation · doi-reference
A model to develop chatbots for assisting the teaching and learning process
10.3390/s22155532 · ExternalCitation · doi-reference
Understanding user acceptance of AI-Driven chatbots in China's E-Commerce: the roles of perceived authenticity, usefulness, and risk
10.3390/systems13020071 · ExternalCitation · doi-reference
10.4018/979-8-3693-1511-8.ch005
10.4018/979-8-3693-1511-8.ch005 · ExternalCitation · doi-reference
Revolutionizing hospitality: strategic integration of innovation management embracing technological innovation for enhanced customer experiences
10.47577/business.v7i.10585 · ExternalCitation · doi-reference
