Research graph
References from Statistical determination of service quality gaps in primary health care in Guayas, Ecuador. Local targets link to admitted publications; unresolved targets remain external evidence.
Service quality perceptions in primary health care centres in Greece.
10.1111/j.1369-7625.2011.00747.x · 2014 · External reference
Assessment of quality of primary care with facility surveys: a descriptive analysis in ten low-income and middle-income countries
10.1016/s2214-109x(18)30440-6 · 2018 · External reference
Expectations and perceptions of clients concerning the quality of care provided at a Brazilian hospital facility.
10.1016/j.apnr.2017.11.024 · 2018 · External reference
Perception of users regarding the quality of health care of the outpatient service according to the Servqual model
2019 · External reference
Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: patients’ perspective.
10.1186/1472-6963-14-322 · 2014 · External reference
Patients’ perception of service quality of health care services in India: a comparative study on urban and rural hospitals
10.1177/0972063416637695 · 2016 · External reference
Assessing quality of health services with the SERVQUAL model in Iran. A systematic review and meta-analysis
10.1093/intqhc/mzx200 · 2018 · External reference
Mapping the healthcare service quality domain: A bibliometric analysis
2018 · External reference
Patients’ level of satisfaction on quality of health care at Mwananyamala hospital in Dar es Salaam, Tanzania.
10.1186/1472-6963-14-400 · 2014 · External reference
Gap analysis between perceptions and expectations of medical-surgical patients in a public hospital in Saudi Arabia.
10.1159/000441000 · 2015 · External reference
Assessing the quality of dental services using SERVQUAL model.
10.4103/1735-3327.245230 · 2018 · External reference
Primary health care in south west Nigeria: Evaluating service quality and patients’ satisfaction.
10.1080/20421338.2017.1380585 · 2018 · External reference
Evaluating service quality by fuzzy SERVQUAL: a case study in a physiotherapy and rehabilitation hospital.
10.1080/14783363.2017.1302796 · 2019 · External reference
Impact of COVID-19 pandemic on healthcare systems: A review.
2021 · External reference
The impact of lean six sigma on the patient satisfaction and efficiency of an emergency department
2019 · External reference
Evaluation of the implementation of cloud-based quality management system in a hospital: A case study
2020 · External reference
Expectation gaps versus perceptions of quality of hospital service: case study in a public hospital in Brazil.
2019 · External reference
Gap between expectations and perceptions of the quality of hospital service in a public hospital in Mexico
2019 · External reference
How do patients perceive and expect quality of surgery, diagnostics, and emergency services in tertiary care hospitals? An evidence of gap analysis from Pakistan
10.5001/omj.2017.58 · 2017 · External reference
Servqual: A multiple-item scale for measuring consumer perc
1988 · External reference
The assessment of perceived service quality of public health care services in Romania using the SERVQUAL scale
10.1016/s2212-5671(13)00175-5 · 2013 · External reference
Gap between expectations and perceptions of quality of hospital service in a public hospital in Argentina.
2018 · External reference
Assessing the quality of healthcare services: A SERVQUAL approach.
2018 · External reference
Quality of hospital services: A study in a Brazilian university hospital.
2020 · External reference
From Expectations to the Perception of Quality of Health Services in Guayas, Ecuador.
2020 · External reference
Quality of healthcare services in Colombia: A comparative study between public and private hospitals.
2021 · External reference
Analysis of the quality of service in a public hospital in Mexico: Patient complaints and perceptions.
2019 · External reference
Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model.
10.1371/journal.pone.0190123 · 2017 · External reference
Healthcare service quality effect on patient satisfaction and behavioural intentions in corporate hospitals in India
10.1108/ijphm-07-2014-0043 · 2016 · External reference
Exploratory factor analysis of items: a practical guide, revised and updated.
2014 · External reference
Investigation methodology. Quantitative, qualitative and mixed routes
2018 · External reference
Qualitative Methods and Mixed Methods
10.1002/9781119624547.ch6 · 2021 · External reference
Unresolved reference
2014 · External reference
Organizational factors impacting on patient satisfaction: A cross sectional examination of service climate and linkages to nurses’ effort and performance.
10.1016/j.ijnurstu.2011.04.004 · 2011 · External reference
Polychoric and tetrachoric correlations in exploratory and confirmatory factorial studies.
10.22235/cp.v7i1.1057 · 2013 · External reference
Research methodology: the aims, practices and ethics of science
2016 · External reference
Demystifying statistics: How to choose a statistical test?
10.1016/j.injr.2014.04.002 · 2014 · External reference
bayestestR: Describing effects and their uncertainty, existence and significance within the Bayesian framework.
10.21105/joss.01541 · 2019 · External reference
Individual comparisons by ranking methods
10.1007/978-1-4612-4380-9_16 · 1992 · External reference
Unresolved reference
2011 · External reference
Recognize, redistribute and reduce care work.
2018 · External reference
The contribution of families and women to unpaid health care in Uruguay.
2017 · External reference
Family Caregiver’s Experience with Palliative and End-of-Life Care.
2019 · External reference
Perception of the quality of care in an emergency department
2017 · External reference
Analysis of patients’ satisfaction with the emergency room services of a public hospital in Jalisco.
2018 · External reference
