Research graph
References from Value co-creation and customer satisfaction in last-mile delivery services: The roles of digital accessibility and delivery service quality. Local targets link to admitted publications; unresolved targets remain external evidence.
Unresolved reference
2025 · External reference
An analysis of JD.com’s transportation system in support of operational and logistics activities
2024 · External reference
JD.com improves delivery networks by a multiperiod facility location model
10.1287/inte.2021.1077 · 2022 · External reference
The factors influencing user satisfaction in last-mile delivery: the structural equation modeling approach
10.3390/math12121857 · 2024 · External reference
The impact of last-mile delivery logistics service quality factors on customer loyalty: the case of online shopping in the mekong delta region
10.33736/ijbs.8294.2025 · 2025 · External reference
Logistic service quality as a mediator between logistics capabilities and customer satisfaction
2018 · External reference
Last-mile logistics fulfilment: A framework for energy efficiency
2020 · External reference
Examining the effect of logistics service quality on customer satisfaction and re-use intention
2023 · External reference
Enhancement of e-commerce service by designing last mile delivery platform
2022 · External reference
The changing role and behaviour of consumers in last mile logistics services: A review
2023 · External reference
Co-creation of tourism experience through service-dominant logic
10.4324/9780429203916-45 · 2020 · External reference
Customer value co-creation in the hospitality and tourism industry: a systematic literature review
10.1108/ijchm-12-2021-1528 · 2022 · External reference
Enhancing value co-creation behaviors through customer engagement in the moroccan hotel context: How does it influence customer satisfaction and brand image?
10.1080/1528008x.2023.2165595 · 2023 · External reference
CCV scale: Development and validation of customer co-created value scale in e-services
10.1007/s12144-017-9639-z · 2017 · External reference
Dynamic customer value cocreation in healthcare
10.1177/10946705231161758 · 2023 · External reference
Importance of logistics service quality in customer satisfaction: an empirical study
2020 · External reference
Assessment of logistics service quality dimensions: a qualitative approach
10.1186/s41072-021-00095-1 · 2021 · External reference
Standardization, customization, and customer loyalty in service industry
10.1057/s41270-016-0002-2 · 2016 · External reference
A study on the impact of personalized shopping on customer satisfaction
2025 · External reference
E-commerce logistics service quality: Customer satisfaction and loyalty
2022 · External reference
Securely delivered: enhancing customer commitment through quality of third-party service logistics for online retail platform
10.60016/majcafe.v33.09 · 2024 · External reference
Two aspects of customer participation behaviors and the different effects in service delivery: evidence from home delivery services
2019 · External reference
Integration quality, value co-creation and resilience in logistics service supply chains: moderating role of digital technology
10.1108/imds-08-2020-0445 · 2020 · External reference
Digitalized interactive platforms: turning goods and services into retail co-creation experiences
10.2478/nimmir-2019-0003 · 2019 · External reference
Technology acceptance, technological self-efficacy, and attitude toward technology-based self-directed learning: learning motivation as a mediator
10.3389/fpsyg.2020.564294 · 2020 · External reference
Freight service platform ecosystems– value co-creation durch einsatz mobiler telematik für transportladungsträger in plattform-ökosystemen
10.1365/s40702-022-00940-2 · 2023 · External reference
10.1109/meco52532.2021.9460155
10.1109/meco52532.2021.9460155 · External reference
A review of customer citizenship behaviors in the service context
10.1080/02642069.2019.1680641 · 2019 · External reference
The role of co-creating value and its outcomes in higher education marketing
10.3390/su13126724 · 2021 · External reference
Green co-creation strategies among supply chain partners: a value co-creation perspective
10.3390/su12104305 · 2020 · External reference
The role of last-mile delivery in the future of e-commerce
2020 · External reference
Supply chain re-engineering using blockchain technology: A case of smart contract based tracking process
10.1016/j.techfore.2019.03.015 · 2019 · External reference
Digital transformation of logistics and SCM: the long way from digitization to digital business models
10.1007/978-3-030-82003-9_1 · 2021 · External reference
Industry 4.0 implications in logistics: an overview
10.1016/j.promfg.2017.09.045 · 2017 · External reference
Impact of market drivers on the digital maturity of logistics processes in a supply chain
10.3390/su15043120 · 2023 · External reference
10.15405/epsbs.2020.04.67
10.15405/epsbs.2020.04.67 · External reference
Transforming the customer experience through new technologies
10.1016/j.intmar.2020.04.001 · 2020 · External reference
Effects of customer value co-creation behavior on customer experience and customer loyalty
10.37727/jkdas.2022.24.5.1745 · 2022 · External reference
Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators
2025 · External reference
Impact of value co-creation behavior among banking customers of Pakistan
2023 · External reference
The role of customers’ involvement in value co-creation behaviour is value co-creation the source of competitive advantage?
2017 · External reference
Value cocreation behavior of customers and companies on the Weibo social media platform
10.2224/sbp.8903 · 2020 · External reference
Customer participation stress in service encounters: Developing a customer participation demands–resources model
2022 · External reference
Customer participation risk management: conceptual model and managerial assessment tool
10.1108/josm-05-2018-0147 · 2020 · External reference
Optimizing customer involvement: How close should you be to your customers?
10.1177/00081256221118117 · 2022 · External reference
Transforming customer brand engagement to co-creation value through participation energy and effort
10.1007/s11628-021-00452-x · 2021 · External reference
Online consumers’ satisfaction in self-collection: Value co-creation from the service fairness perspective
10.1080/10864415.2021.1887699 · 2021 · External reference
Accessibility and spatial location of parcel lockers in last-mile delivery: A literature review
10.2174/0126671212391037250827100344 · 2025 · External reference
Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport
2024 · External reference
The effects of service quality on customer satisfaction and loyalty in a logistics company
2019 · External reference
Impact of E-logistics service quality on customer’s satisfaction and loyalty: evidence in Hanoi, Vietnam
10.55927/eajmr.v1i5.477 · 2022 · External reference
Enhancing customer satisfaction in logistics services: the impact of service quality and trust
2023 · External reference
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
10.1108/ijpdlm-12-2021-0517 · 2022 · External reference
The antecedents of courier continuance participation intention: a dyadic analysis of courier–customer interactions in crowdsourcing delivery
10.3390/systems12110496 · 2024 · External reference
Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
10.1108/ijlm-02-2022-0084 · 2022 · External reference
10.5937/tehnika1706928m
10.5937/tehnika1706928m · External reference
An advanced system to enhance and optimize delivery operations in a smart logistics environment
10.1109/access.2022.3141311 · 2022 · External reference
E-commerce logistics in supply chain management: practice perspective
10.1016/j.procir.2016.08.002 · 2016 · External reference
The voice of customers in customization
10.1287/mnsc.2021.04025 · 2024 · External reference
Customized logistics service and online shoppers’ satisfaction: an empirical study
10.1108/intr-11-2014-0295 · 2016 · External reference
Consumer participation in last-mile logistics service: an investigation on cognitions and affects
10.1108/ijpdlm-12-2017-0372 · 2019 · External reference
Chinese digital economy: Current situations, problems, and recommendations
2024 · External reference
Engaging customers in value co-creation or co-destruction online
10.1108/jsm-01-2017-0027 · 2018 · External reference
You reap what you sow: how customer perceptions of justice and support enhance customer citizenship behaviors
2023 · External reference
Research on the impact of customer-to-customer interaction on customer citizen behavior
10.12677/mom.2017.73010 · 2017 · External reference
Does raising value co-creation increase all customers’ happiness?
10.1007/s10551-016-3293-5 · 2016 · External reference
Customer satisfaction and purchase behavior: The role of customer input
2015 · External reference
The impact of personalization on customer satisfaction
10.54660/.jfmr.2023.4.1.333-341 · 2023 · External reference
The impact of perceived and interactive attributes of personalized hotel services on customer satisfaction: A text analysis based on online reviews
10.47772/ijriss.2025.907000253 · 2025 · External reference
Enhancing customer service efficiency in start-ups with AI: A focus on personalization and cost reduction
2024 · External reference
Digital empowerment in Vietnam: How public sector innovation boosts citizen satisfaction
10.62227/as/74218 · 2024 · External reference
Unresolved reference
2015 · External reference
End-user contribution to logistics value co-creation: A series of exploratory studies
10.1080/1046669x.2015.978694 · 2015 · External reference
A study on the impact of last-mile delivery efficiency on customer satisfaction and cost optimization in quick commerce (Q-commerce)
10.36713/epra22793 · 2025 · External reference
Understanding the role of information and digital technologies of industry 4.0 on last-mile logistics: current state and prospective research avenues
10.17561/ree.n1.2025.9128 · 2025 · External reference
Last mile logistics reloaded – automation and personalization in electronic commerce fulfillment
10.1007/978-3-658-30166-8_19 · 2020 · External reference
Continuous long time series monitoring of urban construction land in supporting the SDG 11.3.1—A case study of Nanning, Guangxi, China
10.3390/land12020452 · 2023 · External reference
E-commerce and online retailing the digital economy in China
2023 · External reference
Determination of sample size and sampling methods in applied research
2021 · External reference
Unresolved reference
2019 · External reference
PLS-SEM statistical programs: a review
2021 · External reference
