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References from ENHANCING INSURANCE SERVICES IN SERBIA WITH APPLICATION OF THE SERVQUAL MODEL. Local targets link to admitted publications; unresolved targets remain external evidence.
The improving of customer satisfaction: Service triangle approach
External reference
Ljudski resursi kao faktor kreiranja konkurentskih prednosti turističkih preduzeća
2014 · External reference
Transformational leadership and its impact on customer satisfaction. Measuring mediating effects of organisational citizenship behaviours
10.1504/mejm.2021.11 · 2021 · External reference
Consumer perceptions of service quality: an assessment of T
External reference
The Customer Satisfaction in the Insurance Industry
10.2139/ssrn.2144684 · 2012 · External reference
Marketing-to-Millennials: Marketing 4.0, customer satisfaction and purchase intention.
10.1016/j.jbusres.2020.10.016 · External reference
customer satisfaction and purchase intention
10.1016/j.jbusres.2020.1 · External reference
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
10.1108/ijbm-02-2020-0056 · 2021 · External reference
The value of online surveys
2005 · External reference
A service quality model and its marketing implications
1984 · External reference
Creating a relationship dialogue: communication, interaction and value
2000 · External reference
Bank service quality: comparing Canadian Tunisian customer perceptions
2011 · External reference
The main influencing factors of customer satisfaction and loyalty in city express delivery
10.3389/fpsyg.2022.1044032 · 2022 · External reference
A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry
10.1108/prr-08-2019-0029 · 2020 · External reference
Studying customers' satisfaction with service quality of life insurance in Vietnam
2023 · External reference
The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust. Sustainable production and consumption
10.1016/j.spc.2020.07.01 · 2021 · External reference
Customer Satisfaction in e-Commerce during the COVID-19 Pandemic
10.3390/systems10060213 · 2022 · External reference
Customer Satisfaction in e-Commerce during the COVID-19 Pandemic
10.3390/systems10060213 · 2022 · External reference
Marketing: koncepcija i instrumenti.
External reference
Determinants of service quality on service loyalty: the mediating role of customers' satisfaction and brand equity. Problems and perspectives in management
2015 · External reference
Marketing menadžment (12. izd.)
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Kotler & Armstrong, Principles of Marketing.
External reference
Istraživanje zadovoljstva korisnika javnih usluga u organima lokalne samouprave
2012 · External reference
Uticaj kvaliteta i karakteristika usluge na zadovoljstvo klijenata ubankarskom sektoru Severne Makedonije
2021 · External reference
Assessing customers' perceived service quality in private sector banks in India
2014 · External reference
Servqual: A multiple-item scale for measuring consumer perc
1988 · External reference
Attention and driving skills in aging and Alzheimer's disease
10.1177/001872089103300506 · 1991 · External reference
Behavior of users of banking services in the Republic of Serbia, Bosnia and Herzegovina during the pandemic of COVID-19
2023 · External reference
10.7251/sted2302029p · 2023 · Admitted local publication
Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation
10.3390/joitmc7010076 · 2021 · External reference
Characteristics of human resources in Serbian rural tourism
10.5937/ekopolj1602633p · External reference
Formulation and optimization of nanosized ethosomes for enhanced transdermal delivery of cromolyn sodium
2012 · External reference
Applying the SERVQUAL Model in Postal Services: A Case Study of Mahebourg Mauritius Post Services Ltd
2014 · External reference
Service quality: A case study of logistics sector in Iskandar Malaysia using SERVQUAL model
10.1016/j.sbspro.2015.01.380 · 2015 · External reference
Impact Of Customer Satisfaction And Attitude Towards Insurance Company
10.26480/mecj.01.2020.09.14 · External reference
Customer satisfaction, loyalty, knowledge and competitiveness in the food industry
10.1080/1331677x.2019.1627893 · 2019 · External reference
Factors affecting customer satisfaction on online shopping holiday
10.1108/mip-08-2020-0346 · 2021 · External reference
10.7251/sted2401056v · Admitted local publication
Marketing usluga
External reference
Marketing usluga
External reference
The Influence of Perceived Value, Customer Satisfaction, and Trust on Loyalty in Entertainment Platforms
10.3390/app14135763 · 2024 · External reference
