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References from DETERMINING THE SIGNIFICANCE OF THE QUALITY DIMENSION OF BANKING SERVICES IN CROATIA BASED ON THE SERVQUAL MODEL. Local targets link to admitted publications; unresolved targets remain external evidence.
Unresolved reference
External reference
Mobile banking service quality and customer satisfaction (application of SERVQUAL model
2012 · External reference
Consumer use of mobile banking (MBanking) in Saudi Arabia: Towards an integrated model
2019 · External reference
Strategic Use of Technology in the Financial Sector: E-banking and Forms of Electronic Money
2013 · External reference
Service Quality: Insights from the Indian Banking Scenario
10.1016/s1441-3582(08)70004-1 · 2008 · External reference
A digital crack in bankings business model
2016 · External reference
Implementation and development of digital marketing in modern banking business
2017 · External reference
*Services, Marketing and Management*
2003 · External reference
The marketing strategy continuum: towards a marketing concept for the 1990s
1991 · External reference
A model to analyze the effect of mobile banking adoption on customer interaction and satisfaction: A case study of m-banking in Iran
2019 · External reference
Report
2021 · External reference
Application of SERVQUAL model in customer service of mobile operators: a study from the context of Bangladesh
2012 · External reference
A Model of Customer Loyalty: An Empirical Study of Indian Retail Banking Customer
10.1177/0972150919846813 · 2019 · External reference
Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model
2010 · External reference
Determining the relative importance of critical factors in delivering service quality of banks: an application of dominance analysis in SERVQUAL model
2009 · External reference
Bank service quality: comparing Canadian and Tunisian customer perceptions
10.1108/02652321111117502 · 2011 · External reference
Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective
10.1016/j.intcom.2009.06.004 · 2009 · External reference
Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
2017 · External reference
The moderating effect of user experience on satisfaction with electronic banking: empirical evidence from the Spanish case
2016 · External reference
The moderating effect of experience in the adoption of mobile payment tools in Virtual Social Networks: The mPayment Acceptance Model in Virtual Social Networks (MPAM-VSN
2014 · External reference
The moderating role of prior experience in technological acceptance models for ubiquitous computing services in urban environments
2015 · External reference
Internet trends 2014-code conference
2014 · External reference
Data Mining Approach for Direct Marketing of Banking Products with Profit/Cost Analysis
10.1007/s12626-017-0002-5 · 2017 · External reference
Data Mining Based Product Marketing Technique for Banking Products
10.1109/icdmw.2016.0085 · 2016 · External reference
The Effects of Service Quality on Customer Satisfaction: A Study among Private Banks in Mekelle Town
2017 · External reference
Modelling and investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty: a case study of home appliances business
2016 · External reference
The impact of service quality and service characteristics on customer satisfaction in the North Macedonian banking sector
10.5937/bankarstvo2102034n · 2021 · External reference
Research on the satisfaction of individual users of banking services in developed countries and opportunities for improvement in Serbia
2021 · External reference
Behavior of users of banking services in the Republic of Serbia, Bosnia and Herzegovina during the pandemic of COVID-19
10.5937/etp2301120p · 2023 · External reference
Kvaliteta usluga u bankarskoj industriji: koncept i mjerenje
2006 · External reference
Service Quality Effects on Customer Satisfaction in Banking Industry
10.14257/ijunesst.2015.8.8.20 · 2015 · External reference
Applying the SERVQUAL Model in Postal Services: A Case Study of Mahebourg Mauritius Post Services Ltd
2014 · External reference
Integrating cognitive antecedents into TAM to explain mobile banking behavioral intention: A SEM-neural network modeling
2019 · External reference
Neo bank: a new landscape
2020 · External reference
Research on the influence of after-sales service quality factors on customer satisfaction
10.1016/j.jretconser.2020.102139 · 2020 · External reference
Efficiency of banks in Croatia
2021 · External reference
E-loyalty is not all about trust, price also matters: extending expectation-confirmation theory in bookselling websites
2013 · External reference
Open banking: Towards platform and modular banking
2019 · External reference
Očekivanje i percepcije kvalitata usluga banke, 14
2014 · External reference
