Abstract
This research study aims to explore the effect of Emotional Intelligence (EI) on the performance of employees in four mid-sized economy hotels in Bangalore based on Goleman's model of EI. In light of the hospitality sector's high dependence on emotional labour, emotional competencies play a significant role in determining employee performance. In this study, a mixed-methods design was used, including a stratified random sample survey (N=92) using the Wong and Law Emotional Intelligence Scale, performance ratings from supervisors, and interviews. The empirical data revealed a significant positive relationship between EI and employee performance (r = .61, p 2
= .52). It has been found that the relationship exists more strongly in guest-related departments, indicating that department type acts as a moderator variable. The qualitative findings highlight the importance of empathy, emotion regulation, teamwork, and organisational commitment for improving work performance.