SERVICE CHARTERS - GLOBAL CONVERGENCE OR NATIONAL DIVERGENCE? A comparison of initiatives in Australia, the United Kingdom and the United States

Linda McGuire

doi:10.1080/14616670110071856

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SERVICE CHARTERS - GLOBAL CONVERGENCE OR NATIONAL DIVERGENCE? A comparison of initiatives in Australia, the United Kingdom and the United States

Linda McGuire

Public Management Review2001doi:10.1080/14616670110071856

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Linda McGuire#1

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10.1111/j.1467-9299.1991.tb00783.x

10.1111/j.1467-9299.1993.tb00982.x

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1997

10.1108/09513559810244356

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10.1111/j.1467-9299.1991.tb00779.x

10.1007/978-1-349-26896-2

SERVICE CHARTERS - GLOBAL CONVERGENCE OR NATIONAL DIVERGENCE? A comparison of initiatives in Australia, the United Kingdom and the United States

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