Abstract
A two‐carriage train crash with a container lorry resulted in minor injuries to various people on board. A description of the event history of the incident including the types of injury and the reaction to shock are described. Corrective actions are discussed including guidelines for treatment to victims of shock, railway staff training in the event of an emergency, an event database and an egress ladder installed into carriage doors. Comparison is made to similar events and their corresponding recommendations, which suggests that a directory of incidents should be set up and maintained so that unambiguous corrective actions can be addressed.