Abstract
Focuses on three management developments for improving organizational performance, with specific reference to fire services. Claims to have applications for most organizations, including rescue services, emergency and disaster planning units. Suggests that opening minds and accepting new information will enable these services to access the benefits of benchmarking and teaming. Provides a literary review, and considers the subject areas as part of an individual vocational study of 15 organizations in three countries (the UK, the USA and Denmark).