Pushed to the abyss of exclusion: ICT and social exclusion in developing countries

Purpose The purpose of this paper is to analyse the extent to which information communication technologies (ICTs) have worked as instruments of perpetuating social exclusion in developing countries. Design/methodology/approach The paper uses theoretical and conceptual analysis method based on an extensive survey of literature. It greatly draws from the theoretical and empirical insights of social policy sub disciplines of social inclusion/exclusion and social aspects of ICTs. Findings The paper finds that ICTs in developing countries work to further social marginalization and exclusion. The argument is that developing countries already experience high levels of social exclusion and as a result, ICTs deepen this exclusion. Originality/value Theoretically, the paper contributes to the development of literature on the impacts of ICTs in developing countries which are in most cases only assumed. The paper is also pivotal for policy analysis purposes as it informs policy makers on appropriate interventions that can ensure sustainable integration of the socially excluded groups in developing countries. In addition, this paper creates a research sub area for further empirical analysis.