Purpose
Aims to present an alternative holistic measurement model, the general practitioner IS (GPIS) measurement model, which assists managers in determining the organisation's state of readiness prior to IS investment.
Design/methodology/approach
The model is based on assessing four organisational key elements: IT infrastructure, processes, people and work environment.
Findings
Presents a classification of the current IS success measurement approaches. The existing approaches were classified into three categories: product‐based, process‐based, and general maturity‐based. The paper highlighted their shortcomings and explained the need for an alternative holistic model to measure IS success in contributing to the business objectives. This has led to the development of a quick reference model “GPIS” to enable organisations to determine their current and required state of readiness for a particular IS project.
Originality/value
The paper presents a novel categorisation of the literature in this field.
