Abstract
Purpose
Aims to investigate the importance of communication and conflict on the development of reengineering teams and attempts to answer the following research questions: is the team development of a reengineering team affected by conflict and communication, and if so, what are the types of communication and conflict that do affect it?
Design/methodology/approach
Presents a theoretical perspective with a literature review of such aspects as conflict and communication. Details research methodology and then utilises evidence from a single in‐depth case study. Explains how the analysis occured and discusses the findings.
Findings
It was found that conflicts are not productive for the organisation and therefore conflict resolution is sought. In order to resolve the conflicts existent within the teams, the role of face‐to‐face communication was considered to be pertinent.
Originality/value
For industry that is always searching for ways to curtail excessive costs, an understanding of the issues of conflict, team development and communication is offered. This means that by examining the guidelines offered within this paper, a convenient method of identifying and solving these issues is provided.