Patient satisfaction and communication as competitive levers in dentistry

Alessandra Mazzei; Vincenzo Russo; Alberto Crescentini

doi:10.1108/17542730910965074

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Patient satisfaction and communication as competitive levers in dentistry

Alessandra Mazzei, Vincenzo Russo, Alberto Crescentini

The TQM Journal2009doi:10.1108/17542730910965074

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Alessandra Mazzei#1 Vincenzo Russo#2 Alberto Crescentini#3

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10.1300/j026v03n01_08

10.1108/09604520310476472

10.1108/eum0000000007299

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10.1108/13563280010357349

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10.1086/466756

10.14219/jada.archive.1995.0089

10.1016/0022-3913(80)90205-x

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10.1108/13563280110381189

10.1207/s1532754xjprr1802_5

Patient satisfaction and communication as competitive levers in dentistry

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