Abstract
College and university educators have a unique and appropriate forum in which to address social issues, the classroom environment. On September 11, 2001, this opportunity became very real. With it came the challenge of facilitating classroom discussions that include myriad views and feelings. Instruction on conducting difficult discussions in a productive, versus destructive, manner is not commonly included in graduate training, leaving many educators without the tools of effective facilitation. An overview of some of the literature on conducting difficult discussions is presented and applied to classroom discussions of the September 11 events. Recommendations on the process component of facilitating are provided, as well as a rationale for why faculty may want to accept this educational challenge.