Abstract
Background
Digital health technologies improve access to healthcare and offer innovative ways to assist its users, as health systems increasingly integrate telemedicine strategies into medical service routines. Understanding the factors that influence the acceptance and use of telemedicine-related technologies is fundamental. The unified theory of acceptance of technology (UTAUT) is one of the most frequently applied theoretical frameworks for explaining technology adoption and has evolved since its development. Mapping the literature on the application of UTAUT in telemedicine studies is key to understanding the future of research in this area.
Objective
The main objective of this study is to map the literature on the application of the UTAUT model for telemedicine acceptance and use, in order to assist in developing a framework for future research agendas.
Methods
A systematic literature review of the application of the UTAUT model to telemedicine acceptance and use was conducted, following the PRISMA protocol. The textual corpus obtained from the collected data was analyzed, with the support of VOSviewer and IRAMUTEQ software, to assist in developing a framework for future research agendas in telemedicine.
Results
The current literature on the application of the UTAUT model to the acceptance and use of telemedicine was mapped, analyzed, and applied to develop a research agenda framework that provides guidance for understanding and structuring research directions.
Conclusion
This study maps UTAUT's application in telemedicine and identifies key factors shaping technology acceptance and use. It advances theoretical understanding, offers a framework for future research, and supports the integration of digital health technologies to improve healthcare delivery.