Abstract
General Background: Patient rights to safe, quality, and medically appropriate health services are protected by Indonesian health law. Specific Background: Physicians may practice at more than one health facility, but scheduling, consultation time, communication, and workload can affect the fulfillment of patient rights. Knowledge Gap: Although Law Number 17 of 2023 concerning Health establishes patients’ rights and physicians’ professional obligations, the implementation of these protections in multi-site physician practices in Sidoarjo requires empirical examination. Aims: This study analyzes legal protection of patient rights in multi-site physician practices in Sidoarjo by comparing legal provisions with conditions in practice. Results: Using an empirical juridical method with statutory and conceptual approaches, data were collected through interviews with five physicians, questionnaires involving 66 patients, observations, and documentation studies and analyzed descriptively and qualitatively. The findings show that patient rights were generally fulfilled at a fairly good level, while consultation time remained inadequate and scheduling required attention. Physicians reported that patient volume, movement between facilities, dense schedules, and limited rest time could increase workload. Novelty: The study connects statutory protection of patient rights with patient perceptions and physician experiences in multi-site practice in Sidoarjo. Implications: The findings support clearer scheduling management, workload evaluation, coordination among health facilities, continuous service-quality supervision, and accessible complaint mechanisms to maintain patient rights and quality healthcare.
Key Findings Highlights
66 Patients Reported Generally Adequate Fulfillment Of Their Healthcare Rights.
Consultation Duration Remained A Major Area Requiring Attention.
Five Physicians Identified Workload And Scheduling As Practical Constraints.
Keywords : Patient Rights, Legal Protection, Healthcare Services, Physician Practices, Health Law