Abstract
The article presents the selected principles of interpersonal communication in social work, paying attention to communication rules referring to active listening, choosing the right questions, or adapting the language to the interlocutor. The authors devoted a special place to communication awareness and the look at interpersonal communication as a meeting with an individual, a unique an exceptional person. In addition to the selected communication principles, the authors has also presented the selected dilemmas and communication difficulties that determine the quality of the conversation, its course and effects.