Abstract
The Government of Malaysia has established various initiatives and strategies to enhance integrity among public servants. Continuous efforts are made to ensure the highest quality of services provided by government officers and to increase public confidence in government services. One of the significant efforts introduced by the government is the Whistleblowers Protection Act 2010 (WPA 2010). The legislation, specifically designed to increase participation in combating corruption and other wrongdoing, offers legal protection to whistleblowers if specific requirements are met. This study examines the protection available to whistleblowers from government agencies through their relevant policies, as well as the challenges agencies face in providing that protection. This socio-legal research combines doctrinal legal and empirical methods. The doctrinal legal framework entailed examining and interpreting primary materials such as statutes, judgments, policies, and scholarly works. The empirical approach involved in-depth interviews to identify and assess the challenges faced by the relevant agencies. The findings indicate that there were several channels through which individuals could report misconduct among government servants, including the Public Complaints Management System (SISPAA), enforcement authorities such as the Police and the Malaysian Anti-Corruption Commission (MACC), and integrity units at the department or agency level. On the one hand, different channels provided aggrieved parties with more options, but on the other hand, overlapping issues might undermine the effectiveness of the measures. Other factors, such as over-classification of information, might also affect protection. Accordingly, several key provisions of the WPA 2010 require review to strengthen whistleblower protection and promote greater disclosure of misconduct in the public sector. Reform should also recognise second-tier whistleblowers, including lawyers and Non-Governmental Organisations (NGOs), while supporting the creation of an ombudsman-like independent mechanism to enhance public trust, improve reporting credibility, and reinforce accountability.