Abstract
Purpose:
To examine memory support staff perspectives during early integration of a humanoid companion robot in a residential memory care neighborhood.
Method:
A qualitative descriptive design was used in a memory care neighborhood in Northern California. Data were collected from 15 staff participants through one pre-implementation focus group and three follow-up individual interviews. Interviews were conducted before and during the first 8 weeks of the robot's introduction and were audio recorded and transcribed verbatim. Six interdisciplinary team members performed thematic analysis through collaborative coding and team-based comparisons.
Results:
Three themes emerged:
Dynamics of Implementation Sense-Making
,
Ambivalent Imaginaries of the Robot
, and
Situated Interaction Work and Operational Burden
. Staff reported varied readiness, recognized promise and limitations, and emphasized the need for staff as ongoing intermediaries between the robot and residents during use.
Conclusion:
Humanoid companion robots may support social engagement in memory care; however, effective implementation requires staff preparation, technological refinement, and alignment with person-centered care.