Abstract
This study examined the role of digital technologies in enhancing public service delivery in Adamawa State, Nigeria. Specifically, the study sought to examine the adoption and utilization of digital technologies in public service delivery, assess their impact on the efficiency, accessibility, and quality of public services, and identify the challenges affecting their effective utilization. The study was anchored on the Diffusion of Innovations Theory developed by Everett M. Rogers, which explains the process through which innovations and technologies are adopted within organizations and societies. A descriptive survey research design was adopted, while a structured questionnaire served as the primary instrument for data collection. The population of the study consisted of 29,500 public servants drawn from ministries, departments, agencies, local government councils, parastatals, and ICT units in Adamawa State. Using the Taro Yamane formula, a sample size of 395 respondents was determined, out of which 391 valid questionnaires were retrieved and analyzed using frequency counts and simple percentages. The findings revealed that digital technologies are widely adopted and utilized in public service delivery through e-governance systems, digital record management, and other technology-driven administrative processes. The study further found that digital technologies have significantly improved efficiency, accessibility, service quality, transparency, and accountability in public service delivery. However, challenges such as inadequate ICT infrastructure, poor internet connectivity, insufficient funding, limited digital skills among staff, and frequent system failures continue to hinder the effective utilization of these technologies. The study concludes that digital technologies are essential for modernizing public administration and improving service delivery outcomes in Adamawa State. It therefore recommends the expansion of digital governance initiatives across public institutions, continuous capacity building for public servants, and increased investment in ICT infrastructure, funding, and technological support systems to ensure sustainable and effective digital transformation in the public sector.