Abstract
No public abstract is available from the verified source records.
Yun Lok Lee, Nerilee Hing
Abstract
Authors
Institutions
Provenance
crossref
Confidence 100%
ror
Confidence 99%
openalex
Confidence 95%
unpaywall
Confidence 95%
datacite
Confidence 0%
No local reference links have been materialized yet.
No local citing links have been materialized yet.
An empirical assessment of the SERVQUAL scale
10.1016/0148-2963(92)90022-4 · 1992
Concept of service in the hospitality industry
10.1016/0278-4319(87)90047-8 · 1987
Why we need service marketing
1979
Unresolved referenced work
1992
Measuring service quality in restaurants: an application of the SERVQUAL instrument
10.1177/109634809401800102 · 1993
Marketing strategies and organisation structures for service firms
1981
Suppose we took service seriously?
1990
Research note: improving the measurement of service quality
10.1016/s0022-4359(05)80006-5 · 1993
Consumer perceptions of service quality: an assessment of the SERVQUAL Dimensions
1990
Growth strategies of service firms
10.1002/smj.4250010103 · 1980
Where does the customer fit in a service operation?
1978
Measuring service quality: a reexamination and extension
10.1177/002224299205600304 · 1992
Unresolved referenced work
1979
Measuring service quality in the travel and tourism industry
10.1177/004728759103000201 · 1991
An evaluation of the SERVQUAL scale in a retail setting
1991
Unresolved referenced work
1935
Quality on the line
1983
Competing on the eight dimensions of quality
1987
A service-oriented approach to marketing and services
10.1108/eum0000000004985 · 1978
Unresolved referenced work
1982
Innovative Marketing strategies and organisations structures for service firms
1983
Unresolved referenced work
1990
Quality: a brand-new, time-tested strategy
10.1177/001088048502600316 · 1985
On goods and services
10.1111/j.1475-4991.1977.tb00021.x · 1977
Price, brand name and product composition characteristics as determinants of perceived quality
10.1037/h0032045 · 1973
The case of redefining services
10.1177/002224296402800111 · 1964
Strategies for enhancing service quality
10.1108/eb024735 · 1988
Unresolved referenced work
1982
Customer care in service organizations
1983
Unresolved referenced work
1991
Defining what quality service is for you
10.1177/001088048602600414 · 1986
Effect of pricing on perception of product quality
10.1037/h0026040 · 1968
A conceptual model of service quality and its implications for future research
10.1177/002224298504900403 · 1985
SERVQUAL: a multiple item scale for measuring customer perceptions of service quality
1988
Research note: more on improving service quality measurement
10.1016/s0022-4359(05)80007-7 · 1993
Unresolved referenced work
1974
Analysing service quality in the hospitality industry using the SERVQUAL model
10.1080/02642069100000049 · 1991
Unresolved referenced work
1978
Unresolved referenced work
1972
Breaking Free From Product Marketing
10.1177/002224297704100219 · 1977
Consumer expectations and the measurement of perceived service quality
10.1300/j090v08n02_05 · doi-reference