Abstract
No public abstract is available from the verified source records.
Open public full textRights: UNKNOWN · https://www.elsevier.com/tdm/userlicense/1.0/ · Source: journal-auto-sync:external:CROSSREF_ISSN
Abstract
Rights: UNKNOWN · https://www.elsevier.com/tdm/userlicense/1.0/ · Source: journal-auto-sync:external:CROSSREF_ISSN
Authors
Institutions
No ROR-resolved institution is linked to this work yet.
Provenance
crossref
Confidence 100%
unpaywall
Confidence 95%
datacite
Confidence 0%
No local reference links have been materialized yet.
No local citing links have been materialized yet.
Marketing Success through Differentiation — Of Anything
1980
Breaking Free from Product Marketing
10.2307/1250637 · 1977
A Model of Industrial Buyer Behavior
10.2307/1250358 · 1973
Selected Determinants of Consumer Satisfaction and Complaint Reports
10.2307/3151408 · 1983
An Attitude Model for the Study of Brand Preference
10.2307/3149618 · 1972
A Comparison of Four Multi-Attribute Models in the Prediction of Consumer Attitudes
10.1086/208614 · 1975
Evaluating Service Encounters
10.2307/1251871 · 1990
SERVQUAL
1988
Service Recovery
10.1108/08876049510079853 · 1995
An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers’ Purchase Intentions
10.1016/0022-4359(94)90013-2 · 1994
Linking Service Quality, Customer Satisfaction, and Behavioral Intentions
1989
Service Quality Attributes and Choice Behavior
10.1108/08876049310026105 · 1993
Expectations, Performance Evaluation, and Consumer’s Perceptions of Quality
10.2307/1252216 · 1993
Determinants of Long-Term Orientation in Buyer-Seller Relationships
10.2307/1252265 · 1994
Relational Behavior in Business Markets
10.1016/0148-2963(95)00006-e · 1995
A Dynamic Process Model of Service Quality
10.2307/3172510 · 1993
The Behavioral Consequences of Service Quality
10.2307/1251929 · 1996
Refinement and Reassessment of the SERVQUAL Scale
1991
Developing Buyer-Seller Relationships
10.2307/1251126 · 1987
Unresolved referenced work
1975
Transaction-Cost Economics
1979
Unresolved referenced work
1985
The Role of Dependence Balancing in Safeguarding Transaction-Specific Assets in Conventional Channels
10.2307/1251683 · 1988
Perceptions of Strategic Vulnerability among Industrial Buyers and Its Effect on Information Search and Supplier Evaluation
10.1016/0148-2963(88)90042-2 · 1988
Determinants of Continuity in Conventional Industrial Channel Dyads
10.1287/mksc.8.4.310 · 1989
Antecedents to Buyer-Seller Collaboration
10.1016/0148-2963(92)90026-8 · 1992
Unresolved referenced work
1967
Marketing Complex Technical Products
10.1016/0019-8501(89)90020-5 · 1989
No additional external references are available.