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Measuring service quality at yale university’s libraries | ResearchHub

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Measuring service quality at yale university’s libraries

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Measuring service quality at yale university’s libraries

Danuta A. Nitecki, Peter Hernon

The Journal of Academic Librarianship2000doi:10.1016/s0099-1333(00)00117-8

Abstract

No public abstract is available from the verified source records.

Research graph

Citations: 198
Reference records: 31
Views: 1
Evidence sources: crossrefrorunpaywallopenalexdatacite

Authors

Danuta A. Nitecki#1 Peter Hernon#2

Institutions

Yale University Simmons University

Provenance

crossref

Confidence 100%

ror

Confidence 99%

unpaywall

Confidence 95%

openalex

Confidence 95%

datacite

Confidence 0%

Referenced works

View all references →

Reliability and validity of servqual scores used to evaluate perceptions of library service quality

2000 · 185 citations

Cited by

View all cited-by records →

Editorial

2001 · 4 citations

External reference records

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10.2307/258934

10.2307/258934

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10.1016/s0099-1333(96)90056-7

10.1016/s0099-1333(96)90056-7

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10.1016/s0099-1333(96)90092-0

10.1016/s0099-1333(96)90092-0

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10.5860/crl.59.2.156

10.5860/crl.59.2.156

10.1016/0148-2963(92)90022-4

10.1016/0148-2963(92)90022-4

10.1016/s0099-1333(00)00114-2

10.1016/s0099-1333(00)00114-2

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10.1300/j050v07n02_02

10.1300/j050v07n02_02

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10.1016/s0099-1333(98)90179-3

10.1016/s0099-1333(98)90179-3

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10.1016/0740-8188(95)90020-9

10.1016/0740-8188(95)90020-9

Additional external references

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