Abstract
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Amel Adib, Yvonne Guerrier
Abstract
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crossref
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ror
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openalex
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datacite
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No local reference links have been materialized yet.
No local citing links have been materialized yet.
Antecedents to satisfaction with service recovery
10.1108/03090560010306269 · 2000
Service failure and loyalty
10.1108/08876049810202339 · 1998
The service encounter
10.2307/1252174 · 1990
An experimental study of service recovery options
10.1108/09564239710166245 · 1997
Power and tourism
10.1016/s0160-7383(99)00065-1 · 2000
10.1177/001088049803900313
10.1177/001088049803900313
Customer equity considerations in service recovery
10.1108/09564230010310303 · 2000
Staging tourism
10.1016/s0160-7383(99)00082-1 · 2000
Unresolved referenced work
1979
Unresolved referenced work
1995
Management and empowerment programmes
10.1177/09500170022118545 · 2000
The profitable art of service recovery
1990
Unresolved referenced work
1983
Tourism experiences within an attributional framework
10.1016/0160-7383(96)00003-5 · 1996
Service work in consumer capitalism
10.1177/09500170022118671 · 2000
Unresolved referenced work
1993
Service failures and recovery in retail banking
10.1108/02652320110366481 · 2001
Perceptions, corrections and defections
10.1108/09604520010352256 · 2000
Emotional labour and sexual difference in the airline industry
10.1177/09500170022118275 · 2000
Unresolved referenced work
1990
Service recovery
1990
No additional external references are available.