Leading Through Consensus

Abstract In December 2022, a new administrative team began leading an academic library at a large, research-intensive, and inclusive university. Faced with the challenges of low morale and an overburdened staff, over a two-and-a-half-year period, this team undertook a series of strategic initiatives rooted in a human-centric, feedback-driven approach to organizational change. This chapter presents a case study of that period, analyzing the successes, tensions, and limitations of fostering trust, transparency, and growth through intensive staff engagement.