Abstract
AHMAD RASYIDDIN, Agus Rahayu, Puspo Dewi Dirgantari, Rifa’atussalwa Hayati, Nur Azis, Diksi Metris, Dwi Nanda Akhmad Romadhon
Abstract
Authors
Institutions
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10.1016/j.techfore.2022.121752 · doi-reference
10.5281/zenodo.21838598
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10.1177/0022242920953847 · doi-reference
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10.1037/0021-9010.88.5.879 · doi-reference
I, chatbot! The impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions.
10.1002/mar.21813 · doi-reference
A study on information search behavior using AI-powered engines: Evidence from chatbots on online shopping platforms.
10.1177/21582440241300007 · doi-reference
The elaboration likelihood model of persuasion.
10.1016/s0065-2601(08)60214-2 · doi-reference
Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model.
10.1080/10864415.2003.11044275 · doi-reference
The role of user adaptation and trust in understanding continuance intention towards mobile shopping: An extended expectation-confirmation model.
10.1080/23311975.2021.1980248 · doi-reference
Developing and validating trust measures for e-commerce: An integrative typology.
10.1287/isre.13.3.334.81 · doi-reference
An integrative model of organizational trust.
10.2307/258792 · doi-reference
Resistance to medical artificial intelligence.
10.1093/jcr/ucz013 · doi-reference
Customer satisfaction with bank services: The role of cloud services, security, e-learning, and service quality.
10.1016/j.techsoc.2020.101487 · doi-reference
Effects of explainable artificial intelligence on trust and human behavior in a high-risk decision task.
10.1016/j.chb.2022.107539 · doi-reference
Customer engagement in service.
10.1007/s11747-017-0565-2 · doi-reference
How e-WOM influences consumers' purchase intention towards private label brands on e-commerce platforms: Investigation through IAM and ELM models.
10.1016/j.techfore.2022.122199 · doi-reference
SMEs' flight to digital and green economy: Evidence from Indonesia.
10.33736/ijbs.5622.2023 · doi-reference
A framework for collaborative artificial intelligence in marketing.
10.1016/j.jretai.2021.03.001 · doi-reference
A strategic framework for artificial intelligence in marketing.
10.1007/s11747-020-00749-9 · doi-reference
A new criterion for assessing discriminant validity in variance-based structural equation modeling.
10.1007/s11747-014-0403-8 · doi-reference
When to use and how to report results of PLS-SEM.
10.1108/ebr-11-2018-0203 · doi-reference
The impact of AR online shopping experience on customer purchase intention: An empirical study based on the TAM model.
10.1371/journal.pone.0309468 · doi-reference
Repurchase intention of e-commerce customers in Indonesia: An overview of the effects of e-service quality, e-word of mouth, customer trust, and customer satisfaction mediation.
10.5267/j.ijdns.2022.10.001 · doi-reference
Trust and TAM in online shopping: An integrated model.
10.2307/30036519 · doi-reference
Evaluating structural equation models with unobservable variables and measurement error.
10.1177/002224378101800104 · doi-reference
Determinants of customer satisfaction in chatbot use: Evidence from a banking application in Turkey.
10.1108/ijbm-02-2020-0056 · doi-reference
Perceived usefulness, perceived ease of use, and user acceptance of information technology.
10.2307/249008 · doi-reference
How artificial intelligence will change the future of marketing.
10.1007/s11747-019-00696-0 · doi-reference
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty.
10.1108/intr-09-2021-0686 · doi-reference
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing.
10.1108/ijrdm-08-2020-0312 · doi-reference
Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI.
10.1007/s11747-020-00762-y · doi-reference
Artificial intelligence in FinTech: Understanding robo-advisors adoption among customers.
10.1108/imds-08-2018-0368 · doi-reference
Firm resources and sustained competitive advantage.
10.1177/014920639101700108 · doi-reference