Real-Time and Predictive Service Blueprints: Evolving from static towards live and predictive service blueprints through knowledge graphs

Service blueprints in their current, static form have been the domi- nant form to manage and visualise customer experience for many decades. While service blueprints were built for periodic review cycles, the speed of change is increasing, and there is a need to evolve towards ‘live’ service blueprints with continuous data streams.