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Touchpoint

Logos Verlag Berlin GmbH · ISSN 2940-2778

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Researchers publishing here

20 linked researchers

Linda Kaszubski Helene Schürz-Andrade Rosana Vasques Caio Almeida Francine Tavares Gabrielly Alves María Avis Mayra Rocha Waleed Syed Kim Anderson Katie Petrie Sudeshna Mahata Karolina Michałkowska Jia-May Wu Hsien-Hui Tang Tianqi Yi Francesco Petronelli Tomoko Osko Priscilla Chueng-Nainby Atena Larni

Research in this journal

Meet the service designer helping connect the New York City service design community2026 · Francesco Petronelli · 0 citations

Reframing Service Design as a Translation Mechanism2026 · Jia-May Wu, Hsien-Hui Tang · 0 citations

The Reality Behind Adopting a Design Framework: The gap between intent and daily adoption2026 · Atena Larni · 0 citations

The Confidence Gap: Why service design’s next frontier may be reducing uncertainty2026 · Oliver King · 0 citations

Real-Time and Predictive Service Blueprints: Evolving from static towards live and predictive service blueprints through knowledge graphs2026 · Hitesh Bagai · 0 citations

Service Design Development at Wiener Netze: Building a second operating system for transformation2026 · Linda Kaszubski, Helene Schürz-Andrade · 0 citations

Reimagining Servitisation: Turning service designers into business model innovators2026 · Robert Bau · 0 citations

Crossing from Etiquette to Service Design: Designing touchpoints that reduce effort while preserving agency2026 · Tianqi Yi · 0 citations

Designing Conditions for Change to Stick2026 · Tomoko Osko · 0 citations

Designing Continuity Beyond Organisational Boundaries: A lightweight service design approach to improving care transitions2026 · Schirin Lucie Richter · 0 citations

Care as a System: Service design, active longevity and social impact in a Brazilian wellness ecosystem2026 · Rosana Vasques, Caio Almeida, Francine Tavares · 0 citations

Design Games Beyond the Workshop: Designing for the value that remains after play2026 · Essi Kuure, Piia Innanen · 0 citations

Designing the Unbounded Wait: Designing for endless waiting in service systems2026 · Waleed Syed · 0 citations

From Solutions to Conditions: A service designer’s case for transition thinking2026 · Karolina Michałkowska · 0 citations

Beyond the Pilot: Designing change that endures2026 · Ren Chang Soo · 0 citations

Beyond Empathy: Designing for Reflexive Safety: A trauma-conscious approach to sensitive design research2026 · Sudeshna Mahata · 0 citations

Leading Service Integration to Overcome Silos: Strategic service design research leadership for digital transformation2026 · Priscilla Chueng-Nainby · 0 citations

Beyond Boundaries: How frontline design enables fairer futures2026 · Kim Anderson, Katie Petrie · 0 citations