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Touchpoint

2940-2778 · Logos Verlag Berlin GmbH

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Service Design Development at Wiener Netze: Building a second operating system for transformation

2026 · 0 citations

Care as a System: Service design, active longevity and social impact in a Brazilian wellness ecosystem

2026 · 0 citations

Designing the Unbounded Wait: Designing for endless waiting in service systems

2026 · 0 citations

Beyond Boundaries: How frontline design enables fairer futures

2026 · 0 citations

Beyond Empathy: Designing for Reflexive Safety: A trauma-conscious approach to sensitive design research

2026 · 0 citations

From Solutions to Conditions: A service designer’s case for transition thinking

2026 · 0 citations

Reframing Service Design as a Translation Mechanism

2026 · 0 citations

Crossing from Etiquette to Service Design: Designing touchpoints that reduce effort while preserving agency

2026 · 0 citations

Meet the service designer helping connect the New York City service design community

2026 · 0 citations

Designing Conditions for Change to Stick

2026 · 0 citations

Leading Service Integration to Overcome Silos: Strategic service design research leadership for digital transformation

2026 · 0 citations

The Reality Behind Adopting a Design Framework: The gap between intent and daily adoption

2026 · 0 citations

Designing Continuity Beyond Organisational Boundaries: A lightweight service design approach to improving care transitions

2026 · 0 citations

Real-Time and Predictive Service Blueprints: Evolving from static towards live and predictive service blueprints through knowledge graphs

2026 · 0 citations

Design Games Beyond the Workshop: Designing for the value that remains after play

2026 · 0 citations

The Confidence Gap: Why service design’s next frontier may be reducing uncertainty

2026 · 0 citations

Reimagining Servitisation: Turning service designers into business model innovators

2026 · 0 citations

Beyond the Pilot: Designing change that endures

2026 · 0 citations

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